Security Officer 1 (Overnight Shift)

If you love sports and entertainment, enjoy talking to others, and are highly self-motivated, T-Mobile Center is the place for you!
This is an excellent opportunity for you to be a part of our growing and exciting organization that values your initiative, creativity, and drive.

T-Mobile Center is Kansas City's home for live entertainment and sporting events. Anchor to more than $6 billion of reinvestment in a revitalized downtown Kansas City, the award-winning venue has welcomed more than 9 million guests attending over 950 events. Having exceeded attendance and financial projections in each year since opening in 2007, T-Mobile Center is a unique public/private partnership between ASM and the City of Kansas City, Mo.

ASM Global is the world's leading venue management and services company, connecting people through the power of live experience. We are an inclusive culture that strives to be a leader in diversity and social and environmental issues. We create new opportunities for team members to grow and develop their skills and careers.

Job Summary:
Security Officers are responsible for maintaining the security & safety of T-Mobile Center guests, employees, vendors and assets through constant patrol, observation and documentation. The Officer will also assist local public safety agencies as needed to accomplish the safety and security goals of T-Mobile Center. This position will be first point of contact for all security related issues and will control the diffusion of incidents at the venue. The Security Officer will also assist with customer service requests.
T-Mobile Center Security Officers are expected to exhibit exemplary conduct and appearance while on duty and comply with the Department's performance, conduct and attendance standards. In addition, they are expected to perform their duties without the loss of efficiency or composure, even if events are changing or in difficult circumstances, and complete all assigned tasks within the guidelines and deadlines set by the Director or VP of Security. Security Officers will interact with T-Mobile Center guests, vendors and employees in a courteous and professional manner and comply with all legal and ethical instructions given by the Security Supervisors on duty or other Security management staff.

Essential Duties:
Interact with patrons, vendors and employees in a courteous and professional manner comply with all legal and ethical instructions given by the security management team.
Ensure enforcement and compliance of T-Mobile Center's event policies and respond to all security & safety related calls in a timely and professional manner.
Observe, report, and control ongoing activity keeping track of unusual occurrences. Logging all activity, movement, and repairs in appropriate log ensuring all incidents are accurately documented.
Screen and confirm all employees, vendors, delivery personnel, guests and artists entering venue to ensure appropriate access. Review and verify documentation to ensure validity.
Assist with all customer service needs before, during and after each show, including: directions, instructions, information, escorts and medical.
Responds to security and safety calls in a timely manner. Stand post and conduct patrols of the facility, search guest bags, prevents prohibited items from entering the facility, investigates & compile incidents accurately, and screens guess with metal detectors, wands and pat down procedures.
Other duties as assigned.


Required Qualifications (Job Knowledge, Skills, and Education):
A minimum education level of: High School Diploma or its equivalency
Minimum years of related work experience: 1 years
Strong and effective interpersonal, verbal and written communication in English.
A basic understanding of the rule of law and relevant penal codes pertaining to safety/security: public intoxication, disorderly conduct, and trespassing.
Must be able to obtain and maintain a commission license.
Ability to represent the Security Department in an exemplary manner.
Ability to maintain good business relations with employees at all levels.
Ability to effectively perform in crises and work under pressure without the loss of composure.
Sound judgment and decision-making skills.
Ability to memorize, recollect, and quickly retrieve relevant information.
Ability to interact effectively and calmly with angry or emotional guests and employees during intensely aggravated circumstances.
Ability to maintain patron, employee, and company confidentiality.
Ability to remain in a stationary position or move about venue 90% of the time and communicate and observe continuously.
Able to stand/sit, walk about venue including up/down stairs for long periods of time.
Ability to move materials and equipment up to 45 lbs.

Additional Comments:
Some tasks may expose employees to hazardous chemicals. Employee should use precautions and follow safety guidelines.
T-Mobile Center/ASM reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. ASM may require an employee to perform duties outside his/her normal description.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply.