What are the responsibilities and job description for the Suite Concierge position at ASM Global-AEG Management TWN LLC.?
POSITION: Suite Concierge
DEPARTMENT: Premium/Hospitality
REPORTS TO: Director of Sales
FUNCTIONAL REPORTS TO: General Manager
FLSA STATUS: Part Time / Hourly / Exempt
Pay rate: $17.50/hr
ASM Global is the world’s leading venue management and services company, connecting people through the power of live experience. As the world’s most trusted venue manager, we have a global reach that is unmatched in our industry. Our expertise and experience tailor all the resources we have accumulated to deliver the localized solutions that create the places where communities come together, celebrate, and thrive
We are looking to fill our Suite Concierge Team, which is located at Target Center in Minneapolis, MN, home of the MN Timberwolves and MN Lynx.
Job Summary
The primary responsibility of the Suite Concierge is to provide exceptional service to all guests before, during, and after events at Target Center. The Suite Concierge will enhance the guests' experience by greeting and escorting guests to Suites throughout the venue.
Essential Duties
Other duties may be assigned.
- Greet customers immediately with a friendly and sincere welcome using a positive and clear speaking voice creating a stress free environment.
- Assists in the execution of the overall guest experience
- Provides information about local features in the arena, such as: food services, ATM’s, bathrooms, merchandising, first aid, emergency exits, relocations, etc.
- Escorts clients to suites, party suites, Sky Lounge, club seats and other VIP areas.
- Maintains confidentiality of all clients’ information, activities and situations.
- Demonstrates excellent customer service skills; responds promptly to clients’ needs, responds to requests for service and assistance.
Required Qualifications
- High School Degree required
Or 1-year related experience and/or training
- Customer service background preferred Skills and Abilities
- Good communications skills. Listens and gets clarification; Responds well to questions.
- Good customer service skills and sense of public relations
- Must have professional attitude and appearance
- Ability to work flexible hours including evenings, weekends and holidays, as needed
Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Salary : $18
