What are the responsibilities and job description for the Suite Manager - Sanford Center position at ASM Global Arena Management, LLC?
Summary
The Suite Manager will provide quality and premium service to all suite guests while they are attending an event. This position will serve as a hospitality host and official “greeter” for the facility and will work in-tandem with the F&B Manager and Suite Attendants with Food and Beverage to ensure that quality service is provided.
Essential Duties and Responsibilities
- Inspect all suites in the designated area to ensure cleanliness and correct functionality prior to each event.
- Greet each suite guest and unlock the door for suite guests to enter suite.
- Upon the first guest’s arrival into suite, the Suite Manager will turn on the suite light, open the curtain and confirm with suite guest that all needs are met.
- Suite Manager will work directly with Food and Beverage to ensure that all food orders are delivered and/or will make sure that Caterer/Suite Attendant is aware if suite guest would like to order food and beverage.
- Suite Manager will perform check-ins with each assigned suite during all intermissions to help ensure that premium service is being provided.
- Suite Manager will be on-hand during event to help suite guest with any issues regarding hospitality.
- Suite Manager will be knowledgeable of event and arena to answer questions from suite guests.
- Suite Manager will perform a suite check at the end of each event.
- Suite Manager will fill out a report at the end of each event detailing any issues that arose during the event. Report will be turned in to the F&B Manager.
Education and/or Experience
- High School diploma or GED and one to three months customer service experience and/or training; or an equivalent combination of education and experience.
Skills and Abilities
- Demonstrate exceptional skills in customer relations, communications and problem solving.
- Attention to detail.
- Ability to handle multiple tasks at one time and ensure completion.
- Ability to deliver highest quality work under extreme pressure and work independently.
- Must be able to work events as scheduled, including nights, weekends, and holidays.
- Follow oral and written instructions and communicate effectively with others in both oral and written form.
Physical Demands
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Walk/stand for extended periods.
- Able to lift 20 lbs.
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
