Event Manager: Knoxville Convention Center

ASM Global, the leader in privately-managed public assembly facilities, has an excellent and immediate opening for an Event Manager with ASM Knoxville at the Knoxville Convention Center (KCC) and World's Fair Exhibition Hall (WFEH). Job responsibilities are to provide professional client services support in planning, organizing and management of events within the facility including monitoring the logistics of these events. As well as providing all event coordination tasks after events are booked through their conclusion.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Plans and coordinates multiple complex events including : review and evaluate event plans, develop detail diagrams, layouts, policies and procedures, provide recommendations to event organizers and groups, hold pre and post meetings, distribute information to departments for implantation of all contractual obligations.
• Assess client needs, obtains and organizes detailed information and requirements from clients, and manages the event as it relates to production internally.
• Provide exceptional customer service, hospitality, and prompt attention to the clients' needs.
• Provide timely and accurate information necessary to produce event and communicate with other operational departments. Monitors and supervise facility set-up when necessary.
• Act as key contact with the customer for communication and logistical requirements.
• Create and develop event resume, work orders, assist clients with room sets, A / V requirements and labor needs.
• Ensure clients and contractors follow contractual terms and facility guidelines.
• Plan and review client and contractor event specifications, including all needs and deadlines.
• Collaborate with Visit Knoxville (KCVB), contractors, and internal partners.
• Manage event related decisions based on KCC / WFEH & ASM policies and procedures.
• Maintain awareness and knowledge of surroundings to prevent accidents, especially while on the exhibit hall floor.
• Oversee equipment rentals of KCC / WFEH owned equipment to clients; including chairs, tables, risers.
• Coordinate assigned events and interfaces with managers of other events scheduled during the same period to avoid any conflicts in overall production.
• Notify Director of Events Services if facilities or equipment are in need of repair or replacement.
• Know and model the operating policies and procedures of the Knoxville Convention Center and Worlds Fair Exhibition Hall and the ASM Knoxville / ASM Global Code of Ethics.
• Operate across several disciplines and deals with a wide variety of situations.
• Prepares event budgets, monitors event expenditures, produce revenue projections, and monitors final billing.
• Advises clients on facility capabilities, required permits, company policies and procedures, and determine event costs and final settlement.
• Accessible through email, phone, or cell phone 24 hours per day, including holidays, in the event of an emergency situation impacting the assigned events.
• Monitors in-house events, maintaining close contact with clients and facility staff to ensure successful events. Follows-up on all client requests, concerns and problems.
• Know and handle crowd management, security procedures, building code, applicable laws and regulations (such as pertinent health, fire and safety laws) principles.
• Serves as a liaison to coordinate and order labor such as Police, Fire, Medical and any other security.
• Conduct and attend appropriate planning meetings, organization and other event facility meetings in support of facility operation.
• Serves as manager on duty as required.
• Strives and encourages creative thinking to improve customer experiences and team efficiencies.
• Handles special projects and performs other duties as assigned.

QUALIFICATIONS :

EDUCATION AND / OR EXPERIENCE

PHYSICAL DEMANDS :

HOURS OF WORK AND TRAVEL REQUIREMENTS

Must be able to work extended and / or irregular hours, including nights, weekends, and holidays as needed.

NOTE : The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

To Apply

Recruiter : Kristy Todd

ASM Knoxville

701 Henley Street

Knoxville, TN 37902

Applicants that need reasonable accommodations to complete the application process may contact 865-522-5669.

ASM Global is an Equal Opportunity / Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.