What are the responsibilities and job description for the Front of House Manager position at ASM Global LLC.?
FOH Manager - King Center
Job Classification: Part Time
Work Schedule: As Needed (Expected to have full availability, including weekends and holidays)
Reporting Relationship: Event Services Manager
The FOH Manager is responsible for helping with the coordination and successful execution of all events managed by the King Center of the Performing Arts.
Major Duties:
- Supports other FOH Managers and Event Services Manager during all events.
- Collaborate, as directed, with other departments.
- Responsible for safely setting up/tearing down of events.
- Ensures the satisfaction of clients.
- Maintains relationships with vendors.
- Builds positive working relationships with all King Center for the Performing Arts staff departments, including catering, volunteers, membership, ticket booth, etc.
- Manages VIP parking and assists when needed.
- Ability to engage and communicate effectively with guests of all ages through good listening skills.
- Ability to adapt to a fast-paced working environment.
- This is a high visibility, “always on stage” position. ALWAYS display friendliness, enthusiasm, and a positive and professional attitude.
- Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Strong organizational skills and the ability to coordinate multiple projects.
- Ability to demonstrate conduct conforming to a set of values and accepted standards.
- Ability to communicate effectively, both verbally and in writing, with staff, clients, and the business community.
- Demonstrate creativity and problem-solving skills. You will be challenged with various assignments, with the goal to improve the patron experience.
- Demonstrate poise, tact, and diplomacy with the ability to handle sensitive and confidential information and situations.
- Ability to frequently reach with hands and arms.
- Ability to sit for extended periods of time.
- Ability to move up to twenty-five (25) pounds.
- Ability to engage in repetitive movement such as setting up tables and chairs.
Work Environment:
- Regularly exposed to outdoor weather conditions.
- Professional and deadline-oriented environment in an office setting.
- Interaction with staff and customers, including demanding or difficult customers.
Additional Duties:
Additional duties and responsibilities may be added to this job description at any
time. The job description does not state or imply that these are the only activities
to be performed by the employee(s) holding this position. Employees are required
to follow any other job-related instructions and to perform any other job-related
responsibilities as requested by their supervisor.
Required Qualifications:
• College Degree in Event Management (or equivalent) and/or (2) to five (5) years of related professional experience in Operations, Customer Service and/or Event Planning.
