Guest Services Supervisor

POSITION:           Guest Services Supervisor

DEPARTMENT:  Event Services

REPORTS TO:     Event Manager

FLSA STATUS:     Hourly/Non-Exempt – Seasonal Part-time

Hourly Rate:      $19.60

Summary

Legends/ASM, the leader in privately managed public assembly facilities, has an excellent and immediate opening for Guest Services Supervisor at The Greek Theatre.  Under direct supervision, Guest Services Supervisors are responsible for supervising floor staff employees. This position will also greet and assist guests at events, also including answering questions and resolving issues that arise. This position represents the facility with outstanding friendly customer service.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

• Receive all guests with outstanding and friendly customer service.
• Be knowledgeable of the venue and offer suggestions to patrons to enhance the guest experience.
• Effectively train, lead, and supervise the Guest Services staff as assigned.
• Effectively communicate and document escalated customer issues and incidents to Management.
• Assist Event Manager in a timely and efficient manner.
• All other duties and responsibilities as assigned.

Supervisory Responsibilities    

• Supervise guest services employees
• Conduct uniform check on every employee, every event and report deficiencies.
• Post staff in the positions designated by the Event Manager.
• Give every employee direction on the specific duties of their post.
• Ensure staff knows how to use any assigned equipment (i.e., radios), train when necessary.
• Manage staff breaks, ensuring all breaks are completed per ASM Global policy.
• Oversee staff during events making sure staff is following all instructions.
• Enforce ASM Global/Greek Theatre policies. Report violations to the Event Manager.
• Evaluate and Counsel/Correct staff on job performance, attitude, and uniform each event.
• Document any issues on paperwork provided by Event Manager.
• Assist Event Manager and other supervisors when needed.
• Use outstanding, friendly customer service to address guest issues/problems in a professional manner.
• Be on time, good attendance is a must.
• Professional presentation, appearance, and work ethic always.
• Follow all Legends/ASM /Greek Theater policies so you will be an example to the staff.
• Carry out all duties assigned by the Event Manager and/or Legends/ASM Management.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience        

Must be 18 to apply. Received High school diploma or GED; and at least one (1) year customer service experience preferred.

Skills and Abilities

• Previous management experience preferred.
• Ability to speak and understand English.
• Must be able to work in a fast-paced diverse environment.
• Convey strong verbal & interpersonal skills.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Remain flexible and adjust to situations as they occur.
• Must be able to work irregular hours including nights, weekend and/or holidays as needed.
• Must be able to stand and/or walk for hours at a time.
• Ability to deal tactfully in stressful situations and stay calm under pressure.
• Must have professional presentation, appearance, and work ethic.
• Spanish speaking is a plus!

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. This position is not substantially exposed to adverse conditions other than loud sound for some event.

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

The Greek Theatre

2700 North Vermont Avenue

Los Angeles, CA 90027

Applicants that need reasonable accommodations to complete the application process may contact (323) 606-8441.

Legends/ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor

Salary : $20