What are the responsibilities and job description for the VIP Concierge position at ASM Global LLC.?
POSITION: VIP CONCIERGE
DEPARTMENT: HOSPITALITY
REPORTS TO: Senior Sales Manager
FLSA STATUS: Hourly/Non-Exempt Seasonal Part-time
Pay Rate: $18.60
Summary
Legends/ASM, the leader in privately managed public assembly facilities, has an excellent and immediate opening for the VIP Concierge at The Greek Theatre. Responsible for supporting the Director of Sales in an event operation role. Provides the necessary support to make the entire Sales Department function in an efficient and effective manner at events. This position will greet and assist guests in VIP areas at all events including answering questions that arise. This position represents the facility with outstanding friendly custom service. This position will also report problems or concerns to appropriate department.
Essential Duties and Responsibilities
Include the following. Other duties may be assigned.
- Assist in creating the VIP Experience for clients with outstanding customer service in a high-pressure environment.
- Ensure Box Suites, VIP Lounge and other VIP Areas are set up according to plan provided by Director of Sales.
- Physically move chairs and tables in the Box Suites and other VIP Areas.
- Review and distribute tickets/credentials for guest lists.
- Check for proper credentials for access to VIP Areas.
- Answer general questions about the theatre and provide assistance when needed.
- All other duties and responsibilities as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Must be 18 to apply. Received High school diploma or GED; and at least six (6) months customer service experience preferred. Entertainment Industry experience a plus!
Skills and Abilities
- Remain flexible and adjust to situations as they occur.
- Must be able to work irregular hours including late nights, weekend and/or holidays as needed.
- Must be able to stand and/or walk for hours at a time.
- Must be comfortable working outdoors in both hot and cold weather
- Ability to deal tactfully in stressful situations and stay calm under pressure.
- Professional presentation, appearance, and work ethic
- Ability to speak and understand English
- Must be able to work in a fast-paced, diverse environment
- Convey strong verbal & interpersonal skills
- Follow oral and written instructions and communicate effectively with others in both oral and written form.
- Spanish speaking is a plus
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. This position is not substantially exposed to adverse conditions other than loud sound for some events.
Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
The Greek Theatre
2700 North Vermont Avenue
Los Angeles, CA 90027
Applicants that need reasonable accommodations to complete the application process may contact (323) 606-8441.
Legends/ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Salary : $19
