What are the responsibilities and job description for the Concessions Manager position at ASM Global-SMG?
POSITION: Concession Manager
REPORTS TO: Food & Beverage Director
FLSA STATUS: Full Time-Exempt
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Train, schedule, and supervise concessions food and beverage staff
- Assist in settling concessions event paperwork per event
- Maintains correct stock levels utilizing prior sales history
- Assists supervisor with day to day operations
- Monitor compliance with health and fire regulations regarding food preparation and serving
- Works with other supervisors on distribution of all products to stands and bars
- Ensures all POS systems are in proper working condition prior to the event
- Understanding of POS system BOH/FOH operations
- Ability to operate and finalize events in POS system
- Accurately reviews quality product before serving to customer
- Ensure health codes and liquor laws are followed
- Establish and maintain positive client relationships
- All other duties as assigned
QUALIFICATIONS:
- Must have attention to detail
- Must have good oral and written communication skills
- Must have ability to add, subtract, multiple and divide
- Must have strong customer service skills
- Must be able to adapt to changes in the work environment, managing competing demands, frequent changes, delays or unexpected events
- Must have strong interpersonal skills
- Must have good organizational skills
- Must have basic working knowledge of cash register and cash handling procedures
- Must be compliant with health codes
- Must be able to pass a credit check and meet corporate minimum requirements
EDUCATION AND WORK EXPERIENCE:
- Four-year college degree preferred
- Two years of customer service experience
- Must have concessions management experience
- Must have two years of management experience in food and beverage
- Must have Serve Safe certification (Mangers Certification)
- Must be Excel and Microsoft proficient
PHYSICAL DEMANDS:
- Daily lifting and carrying up to 50 lbs. Up to 5 minutes at a time.
- Constant reaching, standing, walking and stooping
- Performing work through repetitive eye/hand coordination
- Walking between concessions stands repeatedly
WORKING ENVIRONMENT/CONDITIONS
- High noise level
- Exposure to the weather conditions
- In and out of doors several times a day
- Exposure to heat and cold, dust pollen and fumes
HOURS OF WORK AND TRAVEL REQUIREMENTS
- Must be able to work extended and/or irregular hours, including nights, weekends, and holidays as needed
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
