Event Manager

POSITION:                   Event Manager

DEPARTMENT:           Events

REPORTS TO:              Director of Event Services

FLSA STATUS:             Full-time, Salaried-Exempt

Summary

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for an Event Manager at the Albuquerque Convention Center. The Event Manager provides professional client service support in planning, organizing, and managing events within the facility.  Under general supervision, coordinates all event preparation and performance aspects related to the facility for events including but not limited to, banquets, conventions, sporting events, trade shows, and meetings.  Acts as liaison between the facility and clients, ensuring all client requirements are met and facility rules, regulations, and policies are adhered to. 

Essential Duties and Responsibilities

Include the following.  Other duties and responsibilities may be assigned.

• Plan, organize, and manage events at the Albuquerque Convention Center, focusing on trade shows, conventions, large-scale banquets, and special events.
• Develop assignment schedules for all staffing requirements for the proper event presentation.
• Assists in the training and mentorship of the Event Coordinator.
• Meet with client groups to plan and organize assigned meetings and events.
•  Guide clients in event preparation by interpreting and explaining contract provisions, policies, and procedures.
• Research, review, and recommend equipment, materials, and supplies required for event services and planning.
• Coordinate outside service needs with food and beverage, contractors, decorators, or other vendors.
• Coordinate with Marketing and IT department all media entry into the building before, during or immediately following events.
• Keep clients informed as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements and other relevant details.
• Maintain the proper image and generate positive public relations with clients, exhibitors, convention center partners, patrons, and staff.
• Make immediate decisions and communicate with all users of the facility in an emergency.
• Communicate with clients to obtain necessary technical requirements and other event-related information.
• Monitors in-house set-up, acting as a liaison between clients and ACC staff in order to ensure successful events. Ensures the facility equipment set-up and labor provided meet the requirements of contractual agreements with constraints of safety, health and fire code standards.
• Ensure all pertinent information is obtained, compiled in event files, and distributed to proper facility departments. Includes the submittal of purchase orders for all event-related costs. 
• Reconciles all post-event invoicing and assists the finance department with timely final event billing documentation.
• Compile and distribute all post-event notes to address immediate action items and for future event reference. 
• Coordinate and satisfy the requirements of multiple events occurring simultaneously.
• Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Engage in decisions related to crowd management promptly and decisively during crises.
• Work irregular schedules to ensure proper supervision of all events and activities scheduled in the facility, as required.  This individual should be prepared to put in the necessary hours, which include nights, weekends, and holidays.

Skills and Abilities

• Work independently, exercising judgment and initiative.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. 
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Possess excellent organizational skills.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Remain flexible and adjust to situations as they occur.
• Work in a fast-paced environment.

Qualifications

To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Education and/or Experience

• Bachelor’s degree or a combination of training and 2-3 years of related experience is preferred
• Facility management or event management experience preferred.

Computer Skills

• Proficient in Microsoft Office, Word, Excel, Outlook, and PowerPoint.  Experience in AutoCAD or other graphics program preferred.
• Operate a personal computer using Windows and Microsoft Office software.
• Operate standard office equipment including copier and fax machine.
• AutoCAD experience preferred. 

Other Qualification

• Ability to work flexible hours in addition to normal business hours
• Ability to travel required

Physical Demands

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• May spend long hours in walking, standing, or sitting while working.
• Ability to lift up to 50 lbs.
• Manual dexterity - Regularly required to use hands to handle or feel.
• Visual acuity for review of computer monitors, contractual agreements, etc.

NOTE:

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.  VEVRAA Federal Contractor.