What are the responsibilities and job description for the Events Operations Coordinator - Raising Cane's River Center position at ASM Global-SMG?
We are currently seeking a dynamic individual to join our team as a Part-Time Events Operations Coordinator at the Raising Cane's River Center. In this pivotal role, you will serve as the central point of contact for all behind-the-scenes activities during events. It's important to note that the majority of events occur on Fridays, Saturdays, and Sundays, and as such, the successful candidate for this position will be required to work weekends. This Events Operations Coordinator role is crucial for ensuring the seamless execution of events at the Raising Cane's River Center, requiring a combination of quick decision-making, effective communication, and proactive coordination.
If you thrive in a fast-paced environment, excel at quick decision-making, and possess excellent coordination skills, we invite you to apply for this exciting opportunity to contribute to the success of events at the Raising Cane's River Center.
Essential Functions
- Serve as the central point of contact for all behind-the-scenes activities during events.
- Quickly and efficiently respond to calls regarding incidents, spills, lost or found items, medical emergencies, security concerns, and other event-related issues.
- Receive and document information regarding incidents, including the time of the call, nature of the incident, location, and the duration until resolution.
- Coordinate and communicate with various departments such as Housekeeping, EMS, Security, and others to address and resolve issues promptly.
- Monitor event proceedings to ensure a smooth operation and take proactive measures to address potential challenges.
- Implement and follow established protocols for incident response and escalation.
- Maintain accurate records and logs of all incidents, actions taken, and resolutions achieved.
- Collaborate with event organizers, staff, and external agencies to ensure effective communication and coordination.
- Provide support and assistance to on-site personnel and event attendees as needed.
Required Qualifications
- A minimum education level of: High School diploma or equivalent
- Minimum of 1 year of related work experience.
- Outstanding verbal communication and customer service skills required.
- Ability to read, listen and communicate effectively in English, both verbally and in writing
- Ability to work in a team environment.
- Must be proficient with Microsoft Office products.
ASM Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. ASM Global may require an employee to perform duties outside his/her normal description. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
