What are the responsibilities and job description for the Guest Experience Representative position at ASM Global-SMG?
Essential Duties and Responsibilities
- Provide the primary level of guest assistance throughout the venue.
- Required to have a thorough knowledge of building policies and procedures and event requirements.
- Distribute venue information and updates.
- Serve as ticket taker and/or usher distributing programs and escorting patrons to their appropriate seats.
- Be available to listen to guests' compliments and complaints.
- Provide ADA services and information to guests with disabilities and the elderly. Provide special accommodations for wheelchairs and other physically handicapped patrons, senior citizens, students and groups.
- Make people feel special.
- Keep floors and aisles clear of obstructions.
- Reports any suspicious activity to your supervisor.
- Reports to Events Coordinator in appropriate uniform, for assigned location.
- Initiate eye contact with guests within 10 feet, smile, and stand straight and tall.
- Avoid negative body language and show that you are confident and capable.
- Preforms other related duties as assigned that are specific to the position and by Coordinator/ Manager.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
- High School diploma or GED and one to three months related experience and/or training; or an equivalent combination of education and experience.
Skills and Abilities
- Work independently, exercising judgment and initiative.
- Remain flexible and adjust to situations as they occur.
- Demonstrate exceptional skills in customer relations, communications and problem solving.
- Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered during employment.
- Follow oral and written instructions and communicate effectively with others in oral and written form.
Other Requirements
- Must be at least 18 years old
- Must be able to pass background and reference checks.
Physical Demands
- Must be able to stand for extended periods of time.
Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document states or implies that these are the only duties to be performed by the employee occupying this position.
ASM is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Applicants that need reasonable accommodations to complete the application process may contact 318-747-2501 ext. 0.
Dr. Teresa M. Manley
Director of Event Services & Human Resources Designee
ASM Global -- Brookshire Grocery Arena
2000 Brookshire Arena Dr.
Bossier City, LA 71112
