What are the responsibilities and job description for the Guest Services Ambassador position at ASM Global-SMG?
LEGENDS & ASM GLOBAL
Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world’s most iconic brands and venues.
Legends brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences.
ASM Global, the world leader in venue management and live event production, oversees 400 arenas, stadiums, convention/exhibition centers, and performing arts venues globally.
Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!
THE ROLE
Legends/ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Guest Services Ambassador at the Greater Columbus Convention Center. As a Guest Services Ambassador, you’ll ensure every guest's visit is a memorable one. Your role is a blend of navigator, information guru, and hospitality extraordinaire. Get ready to shine as you interact with clients, facility staff, in-house concessionaires, and an array of individuals who contribute to the magic of Greater Columbus Convention Center.
ESSENTIAL DUTES AND RESPONSIBILITIES
- Be the welcoming face of assistance, meeting and greeting guests, and offering answers to their queries.
- Operate in the Guest Services Areas, guiding visitors to their desired destinations within and outside the facility. You'll be the go-to source for building and event details, as well as a fountain of knowledge regarding various amenities and services.
- Provide information about local gems such as shopping, dining, nightlife, sports, and tourism attractions—all conveniently within walking distance.
- Complete a range of tasks, from administrative duties like retail transactions, copying, faxing, and printing to managing scooter and wheelchair rentals.
- Stay connected via a two-way radio, ensuring seamless communication with management, security, and staff.
- The excitement never stops in the hospitality industry. Expect varying schedules, including evenings, weekends, and holidays, to accommodate the dynamic demands of the facility.
- Availability to work both evenings and daytime/morning shifts essential.
- Initiate contact with guests within 10 feet, radiating positivity with a smile, a cheerful "Good Day," or lending a helping hand.
- Offer solutions to guest complaints and concerns and follow up to ensure their absolute satisfaction.
- Embrace interacting with large groups or addressing individual guest needs.
- Understand the importance of meticulous customer service, believing wholeheartedly that "The Magic is in the Details."
- Be ready for all other duties that come your way—every day brings a new opportunity to shine!
QUALIFICATIONS
Understanding of the fast-paced world of a large convention center. Basic computer skills and internet navigation are essential, as is the ability to interpret schedules and maps.
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
Bring at least six months of customer service experience to the stage. Previous POS experience and your unwavering commitment to customer service is a bonus.
SKILLS AND ABILITIES
- Professional appearance
- Strong interpersonal, oral, and written communication skills
- Command of the English language, coupled with excellent telephone etiquette
- Must have eye/hand coordination and manual dexterity.
- Must be able to listen, hear, and respond to guest inquiries. Ability to distinguish letters, numbers, symbols, and colors.
- Must be able to work independently and maintain a positive attitude within a busy environment.
- This position requires the ability to work effectively with diverse groups of people on all levels.
- Must be able to have a good relationship with co-workers, customers, vendors, and visitors to the facility.
- This position requires the ability to respond politely to all individuals and work well as a collaborator.
- Must be self-motivated, and flexible to immediate changes.
- Excellent record of dependability and reliability
WORKING CONDITIONS
Indoor and outdoor environment with exposure to loud noise, heat, and cold.
PHYSICAL DEMANDS
This position requires mobility. Position requires prolonged periods of standing on, and walking. Ability to go up and down stairs. Occasional bending and stooping. Frequent talking and hearing. Ability to lift to fifty pounds.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
TO APPLY:
Visit: www.columbusconventions.com/employment
Greater Columbus Convention Center
Attn: Human Resources
400 N High Street
Columbus, Ohio 43125
PHONE: 614-827-2608
FAX: 614-827-2537
Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
