What are the responsibilities and job description for the Guest Services Representative position at ASM Global-SMG?
Summary
The Guest Services Representative shall greet and guide guests to the requested locations. Guest Services Representative shall maintain an excellent public image for the Center as well as SPARKS Sports Complex, and shall interact with employees, patrons, and vendors.
Essential Duties and Responsibilities
- Patrol the facility assigned locations, stationery and mobile.
- Conducts multiple property walk through during shift.
- Locks and unlocks facility doors, as directed.
- Works independently, judges and assesses situations for immediate response.
- Secures property from damage, theft and vandalism.
- Courteously investigates persons who are suspicious or out of place.
- Respond to emergencies, incidents, accidents and request for service as required.
- Maintain records, logs, databases, filing systems, and other necessary records/forms.
- Performs duties in the control center as assigned; dispatch security via radio; answer telephones; monitor surveillance cameras; maintain 24 hour incident log; notify chain of command in matters of serious nature.
- Courteously answer questions and gives direction to Convention Center guests.
- Patrol the Convention Center Parking Garage:
- Ability to work with minimal supervision.
- Must have the ability to work harmoniously in a team setting exhibiting excellent customer service to fellow workers, guests, clients and the community.
- Personal and professional initiative, enthusiasm, and dedication to excellence in wide ranging services to the center’s clients and their customer
- Intermediate computer skills (i.e.: Microsoft Office suite).
- Requires ability to work flexible hours, and potential to cover for other shifts in addition to normal working hours.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- Superior customer service and problem solving skills.
Skills and Abilities
- Solid knowledge of the problems, issues, philosophies, principles, tactics, and procedures related to the management of security and safety services.
- Excellent verbal and written communication skills, as well as skills in labor and interpersonal relations.
Computer Skills
Proficient use in various computer software programs including Word, Excel, Power Point, Outlook
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and walk. The employee must regularly lift and/or move up to 40 pounds.
ASM Global is the world's leading venue management and services company, connecting people through the power of live experience. We are an inclusive culture that strives to be a leader in diversity and social and environmental issues. We create new opportunities for team members to grow and develop their skills and careers.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.VEVRAA Federal Contractor.
