What are the responsibilities and job description for the Guest Services Representative position at ASM Global-SMG?
ASM Global, the leader in privately managed public assembly facilities, has openings for Guest Services Representatives.
Summary – A Guest Service Representative is responsible for assisting patrons during events in ushering, ticket taking, crowd management and guest services in the Denny Sanford PREMIER Center, Sioux Falls Arena, and Convention Center. Guest Services Representative duties include the following:
Essential Duties and Responsibilities:
- Guest relations activities include greeting and directing guests, screening guests for prohibited items, securing areas, responding to emergency situations, ensuring the safety of all guests, and reacting to requests for service and assistance.
- Have a full working understanding of the specific event post (i.e., ticket takers, ushers, security, crowd control, door screeners and guest relations) and possess the ability to communicate with patrons. Anticipate problems and appropriate solutions.
- Ensuring there is an effective and efficient response to patron issues through 2-way radio communication.
- Observe employee and crowd behavior before, during, and after events.
- Keep unauthorized persons out of restricted areas.
- Represent the company in a polite and professional manner using proper customer service skills.
- Direct customer service complaints and inquiries to proper manager/supervisor.
- Abide by facility rules, regulations, policies, and procedures.
- Use a ticket scanner to allow patrons into facilities.
- Assist patrons according to ticket information.
- Promote a safe working environment for all employees by following the emergency program as needed.
- Will be required to have open availability to work events on an on-going basis including weekends, evenings, and holidays.
- Maintains the proper image and generates positive public relations with patrons and staff.
- Pick up loose debris/garbage following event.
- Performs other duties assigned by the Guest Services Manager.
Qualifications:
- Demonstrate ability to read, write, hear, and speak English.
- Clean and neat in appearance.
- Ability to work flexible hours including weekends, evenings, and holidays.
- Ability to stand for long periods; able to walk up and down steep stairs. Reasonable accommodation will be considered for those with disabilities.
Skills and Abilities:
- Read, write, and speak English.
- Ability to climb stairs.
- Ability to stand for 6 - 10 hours.
Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Contact:
Kayla Rehfeldt
Human Resources Manager
Denny Sanford PREMIER Center
1201 N. West Ave.
Sioux Falls, SD 57104
Applicants that need reasonable accommodation to complete the application process may contact
605-367-7288.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRRA Federal Contractor.
