Technical Services Lead

Job Title: Technical Services Lead

Department: Operations

Reports To: Technical Services Manager

Supervises: Technical Services House Crew, On-Call Stagehands

FLSA Status: Hourly, Non-Exempt

Why the Colorado Convention Center is a great place to work:

· Generous Paid Time Off and Holiday Pay

· Health, dental, vision insurance, eligible up on hire

· 401(k) investment plan, with a discretionary employer match of up to 3%

· Healthcare reimbursement and flexible spending plans

· Employer-paid and supplemental life insurance

· RTD Eco Pass: As a Full-time employee the Colorado Convention Center currently offers an RTD Eco Pass.

· Employee assistance program

Compensation: The base rate is $25.04/hourly for the first 90 days. Upon satisfactory performance evaluation compensation increases to $38.65.

General Summary:

This is a working Lead position to assist in the direction of the Technical Services staff and is a skilled labor position for the set-up, operation, dismantle repair and maintenance of facility audio, rigging, dimmable lighting, and staging systems, and the set-up, operation and dismantle of client provided audio, video and lighting systems. As directed, this position may be required to create/place labor calls, track billing for labor and equipment, and accurately complete estimates and payroll . This position is governed by a contract between IATSE #7 and ASM Global. This position is also required to operate high-lifts, forklifts and other material handling equipment as requested. Additional responsibilities and tasks are assigned as directed by event, Technical Services Manager and/or Operations requests.

Primary Duties and Responsibilities:

· Supervise and participate in the installation and operation of event related audio, theatrical lighting, rigging and video equipment as specified, troubleshoot and fix issues that arise.

· Communicate openly and professionally in person, on the radio and in emails with clients, crew, and other building personnel during stressful situations.

· Work with Technical Services Manager and other Lead position to achieve common goals.

· Review event documents and production riders to determine equipment and service requirements needed for events and compile reports/estimates.

· Participate in pre-production calls with clients, tours and/or promoters, answer questions, take notes and relay information to the rest of the Technical Services crew.

· Create task lists, work order item lists, and changeover sheets based on event function schedules and mobile work orders.

· Provide and communicate daily task lists and direction for the crew, including accurate floor plans and related information.

· Prepare workbook estimates for Bellco Theatre and other events throughout the facility, track hours and billing for timely reports during events and at the events conclusion.

· Review event rigging plans for entire facility according to safety specifications and procedures before and during events in the facility.

· Attend weekly events meetings and/or event pre-cons as directed by the Technical Services Manager.

· Direct and engage in safe operation and maintenance of facility audio, theatrical/dimmable lighting, rigging, video and related equipment.

· Operate, plan and track maintenance/repair of facility audio, theatrical/dimmable lighting, rigging, video systems and related equipment.

· Place and manage union labor calls and facilitate accurate and efficient labor sign-in/sign out.

· Coordinate, supervise and direct on-call stagehands.

· Follow company policy to complete work report documentation per the union contract.

· Perform maintenance of equipment and keep inventory up to date.

· Make recommendations to the Technical Services Manager regarding the purchase of supplies and equipment.

· Operate facility lifts for contractors/clients as directed – (Certification preferred)

· Operate material handling equipment as required.

· Complete timely, accurate event related documentation and report findings to Technical Services Manager and Event Manager.

· Update and document changes to department SOPs and JHAs.

· Write, maintain and follow relevant JSA and SDS information

· Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.

Education and Experience:

· Minimum High School Diploma or GED – some college coursework or degree preferred

· 5-10 years of experience in industry or related field

· Knowledge of signal flow in sound reinforcement, stage lighting and video/projection systems (related technologies: DMX, ETC ION, NET 3, GrandMA2, BIAMP, Dante, Lutron, Luxon, Saliot) and programming/operation methods and troubleshooting procedures.

· Knowledge of safe rigging practices and procedures

- Ability to read CAD drawings and work with rigging diagrams and plans.

- Preferably ETCP certified and/or able to provide proof of required knowledge, experience and best practices. Climbing experience preferred

Skills and Abilities:

· Perform leadership role and job tasks effectively and efficiently despite sudden deadlines and changing priorities.

· Ability to work from drawings, specifications and oral requests to achieve desired service/product or goal.

· Demonstrate excellent communication (verbal and written) and inter-personal skills among all levels of staff and clientele.

· Advanced problem solving and organizational skills.

· Prior customer service experience and be able to provide this service in a professional and considerate manner.

· Excellent record of dependability and reliability.

· Work effectively with diverse groups of people among all levels within an organization; skill to work effectively as part of a team.

· Ability to speak, understand, and read and write standard English and follow direction.

· Ability to lift heavy items, bend, stoop and stand for long periods of time.

· Experience with payroll as it relates to union contract and policies.

· Thorough knowledge of the CBA between ASM Global and IATSE Local 7.

Computer Skills:

· Ability to create word documents and create/manipulate excel spreadsheets within the written formulas and do basic data entry, is required in this position.

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.

Position may require certifications by law and/or job assignment. Position requires frequent walking, climbing stairs, standing on cement floors, turning, lifting of heavy objects, stooping, bending, crouching, kneeling, reaching, pushing and pulling; may be subject to adverse working conditions; dust, grime, noise, fumes, wet floors etc., including weather; may require use of an electric cart; may require tools and equipment operation that could cause personal harm or injury, if improperly handled; requires irregular and/or extended hours, including weekends, evening, overnights and holidays, as determined by the event and/or department needs; requires radio usage – 2 way hand held.

Note:

Colorado Convention Center/ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor

The essential responsibilities of each position are described under the headings in the job description and may be subject to change at any time due to reasonable accommodation, or other reasons. The job description in no way states or implies that these are the only duties to be performed by the employee

occupying this position. Applicants who need reasonable accommodation to complete the application process may contact 303-228-8000.

Employment is contingent upon new employees providing documents verifying U.S. citizenship or, for aliens, documents verifying legal permission to work in the United States.

Salary : $25