What are the responsibilities and job description for the Ticket Specialist - Century II position at ASM Global-SMG?
ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for Ticket Specialist at Century II Performing Arts & Convention Center in Wichita, Kansas.
SUMMARY:
The Ticket Specialist is responsible for selling and/or scanning tickets for events at Century II Box Office, while providing general information to guests. This position requires working events, which occur mostly in the evening, nights, and on weekends.
RESPONSIBILITIES:
Answer questions related to price, seating, and event information with courtesy and efficiency.
Accept payment form agreed upon and distribute tickets properly.
Keep accurate daily balance sheet for cash received and tickets sold.
Fulfill ticket requests at will-call window according to procedures.
Ability to scan tickets on event day.
Open and close ticket window as required.
Requires ability to work flexible hours, primary hours are for events to include nights, weekends, and holidays.
Position requires the ability to work at all ASM Global in Wichita and Andover.
Regular attendance is an essential job function.
Other duties as assigned.
QUALIFICATIONS:
High School Diploma or GED.
Positive attitude and neat appearance.
Excellent interpersonal communication skills.
Exceptional problem solving and conflict resolution skills.
Box Office or Guest Service background, preferred.
Must be able to pass a background/credit check.
SKILLS AND ABILITIES:
Handle cash with great responsibility and make change accurately.
Follow directions and effectively perform tasks as instructed.
Complete basic computer functions within ticketing software.
Organize and correctly input customer data.
Utilize proper phone etiquette with guests.
Work independently and as part of a team with little or no supervision.
Speak and understand English.
OTHER QUALIFICATIONS:
Requires ability to work flexible hours, primary hours are for events to include nights, weekends, and holidays.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL DEMANDS:
This position requires walking, walking up and down stairs, and standing, stooping, substantial sitting and may require lifting up to 30 lbs.
While performing the duties of this job, the employee is regularly required to use hands to handle and count coins and currency. The person must be able to climb stairs and walk long distances to access all seating. Ability to operate a two-way radio and speak clearly. Specific vision abilities required by this job include close vision. Requires occasional fast-pasted interaction with large groups of people.
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
