General Manager

POSITION: General Manager                   

DEPARTMENT: Administration           

REPORTS TO: Regional Vice President           

FLSA STATUS: Salaried, Exempt        

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350 iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE
The General Manager is responsible for the overall management, promotion, and operation of the facility, including purchasing, booking, marketing, finance, human resources, food and beverage, box office, advertising, security, production, maintenance, parking, and related operations by performing the following duties personally or through subordinates.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Other duties may be assigned.

• Maintains active contact with the Client/Contract Administrator and ensures compliance with all provisions of the services contract.
• Aggressively promotes the use of the facility to maximize its utilization.
• Negotiates lease agreements as determined necessary and in the best interests of the facility.
• Negotiates contracts and agreements with event organizers, hosts, managers, and agents.
• Establishes and maintains effective working relationships with the Client/Contract Administrator, boards, tenants, government departments and agencies, entertainment/convention industry, community, and civic organizations to encourage continual and regular use of the facility.
• Assures the coordination, implementation, and administration of specific plans and programs prescribed by corporate directives, including matters of training and development, quality assurance, energy efficiency, safety/emergency procedures, crowd control, and crisis management procedures, or other areas as needed.
• Develops and implements facility goals in accordance with the management contract, the Client’s objectives, corporate policy, and good business practices.
• Prepares and maintains required and necessary reports/records for the Client/Contract Administrator and the Corporate Office.
• Plans, organizes, coordinates, and directs all activities and personnel engaged in maintaining and operating the facility.
• Assists and coordinates with the development of the annual operating calendar, activity schedules, projections for attendance and/or revenue.
• Conducts marketing, budgeting, and weekly staff meetings.
• Directs the development and administration of operating and marketing financial plans and documents, including operating revenue and expense budgets, and capital expense plans and budgets.
• Oversees full control of the day-to-day operations, assuring the coordination of plans, programs, and events; conducts post-event operational and financial review and analysis.
• Provides final approval of all contracts and agreements with suppliers, promoters, and tenants for necessary activities and services at the facility.
• Coordinates timely and effective responses to directives and requests received from internal and external organizations, agencies, departments, and individuals; ensures and maintains the integrity of the facility in all communications and personal contacts.
• Oversees and advises Human Resources on any necessary revisions/modifications to staffing plans, including number and types of employees, essential functions, salaries, and benefits.
• Assures the administration of personnel and the operation of plant and facilities are conducted in accordance with applicable local, state, and federal regulations.
• Evaluates facility practices and recommends improvements to better reflect the needs of the Client and the facility, and/or improve the efficiency and safety of operations, in compliance with policies and procedures.
• Responsible for recruiting, training, supervising, and evaluating administrative and supervisory staff.
• Establishes and maintains effective working relationships with tenants, employees, union representatives, and the public.

Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with all ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE
• Bachelor's Degree (BA) from a four-year accredited college or university with major course work in business or public administration or related field.
• Minimum of 5-7 years’ industry experience in a senior management function of a Theatre, Amphitheatre, Arena, or Convention Center, or an equivalent combination of education and experience.
• Experience in contract negotiation, business law, purchasing procedures, and supervising personnel.
• Experience in labor relations and union contracts.
• Experience in the non-profit sector and collaboration with a Board of Directors is preferred.

SKILLS AND ABILITIES
• Excellent communication, interpersonal skills, and organizational ability.
• Ability to work with and maintain highly confidential information.
• Ability to work simultaneously with a broad variety of vested interest groups and foster a cooperative environment.
• Demonstrated knowledge of the principles and practices used in the successful management of entertainment facilities of a similar description.
• Ability to anticipate problems and implement immediate corrective action.
• Ability to perform effectively under significant pressure, typically associated with meeting the demands and timetables of the entertainment industry.
• Considerable knowledge of event solicitation and presentation, public relations, advertising and media relations, and event planning.
• Considerable knowledge of safety regulations and other federal, state, or local laws and regulations.
• Strong orientation towards hospitality/customer service for the meeting, convention, and entertainment industry.
• Basic knowledge of facility operating standards, building maintenance, custodial, personnel, and office management.
• Effective supervisory skills, with the ability to deal effectively with human resource and personnel problems, resolve conflicts, motivate, counsel, and execute applicable solutions.
• Ability to manage a facility of similar size and type.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: Buddy Holly Hall – Lubbock, TX

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.