What are the responsibilities and job description for the Arena Tour Guide position at ASM Global?
Position Title : Arena Tour Guide
Department : Administration
Reports to : Manager, Operations Administration
FLSA Status : Non-Exempt / Part-Time Hourly
Union Code : Non-Union
Minimum Pay Rate : $30.00 / hour
Maximum Pay Rate : $30.00 / hour
Are you someone who thrives on spontaneity, loves entertaining, and can adapt on the fly to create an unforgettable experience? We want you to join our team as a Tour Guide at Barclays Center!
As an Arena Tour Guide, you'll be the face of our iconic venue, guiding guests through our rich history and sharing fascinating stories, all while keeping the tour fun and engaging. You'll need to think quickly, adjust your approach based on the group, and personalize each tour to ensure it's exactly what the guests want-making it a memorable experience they'll recommend to everyone they know.
Key Responsibilities :
- Lead engaging, adaptable tours : Guide guests through the arena, sharing rich history, fun anecdotes, and behind-the-scenes insights, while being able to shift focus or pace based on guest interests and energy.
- Create memorable experiences : Engage guests by reading the room and adjusting your storytelling, tone, and pace on the fly to keep the experience lively, interactive, and entertaining.
- Think on your feet : Whether answering unexpected questions or switching up the tour route based on time constraints or group preferences, your ability to adapt quickly will be key to creating a seamless and dynamic tour.
- Provide excellent customer service : Help guests feel at ease and ensure they leave with a positive and lasting impression of their experience.
- Personalize the tour experience : Tune into the vibe of the group and cater the tour to what interests them, ensuring no two tours are the same.
- Promote the arena's history and unique features : Highlight the key moments, historical milestones, and unique aspects of the arena, adjusting the focus to match the guests' interests and group dynamics.
- Encourage recommendations and positive reviews : Inspire guests to share their experience with friends, family, and on social media by delivering a fun, informative, and personalized tour.
Qualifications :
Why Join Us?
If you're someone who thrives on spontaneity, loves to entertain, and has a knack for creating memorable experiences, we'd love for you to join our team. Apply today and help us make every tour at Barclays Center a must-see experience!
ASM Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. ASM Global may require an employee to perform duties outside his / her normal description.
Salary : $30
