What are the responsibilities and job description for the Director of Events/Assistant General Manager position at ASM Global?
POSITION: Director of Events/Assistant General Manager
DEPARTMENT: Events
REPORTS TO: General Manager
FLSA STATUS: Salaried Exempt
Summary
The Director of Events/Assistant General Manager ensures that the clients, promoters and guests receive the best experience by overseeing and supervising those individuals responsible for facilitating the events for the clients. The primary role for the Director of Events is to properly advance all events that take place at the facility, and ensure all departments are properly servicing our clients with direct responsibility over Event Management, Production, and Conversion within the facility. As the Assistant General Manager, they would have primary oversight over the Events Department, Operations Department and the Box Office, as well as working closely with the Director of Finance on all settlements.
Essential Duties and Responsibilities
- Direct those individuals who plan, coordinate, and execute details of events according to the needs of our clients, ensuring that they maintain timely and constant communication with the client before and during their event.
- Direct and oversee the advancement of the technical information for concerts/major events.
- Maintain the proper image and generate positive relations with clients, patrons, and staff.
- Direct and train individuals to respond to crowd control and/or crowd management situations in a prompt and decisive manner and orally respond in a professional and diplomatic manner during crisis and/or sympathetic situations.
- Supervise the Conversion Department to ensure proper setups are completed for each event.
- Develop Event schedules for each event and ensure proper supervision is in place for each event.
- Be able to use necessary Event Management software to include INFOR and AutoCAD to properly pre plan event budgets and maps.
- Respond to visual and audible alarms from building automation safety systems. Make immediate decisions and communicate with all users of the facility in an emergency.
- In conjunction with the Director of Finance, prepare, review, and complete final event settlements. Handles subsequent inquiries regarding event settlement.
- Provide oversight to the operations Department
- Provide oversight to the Box Office
- Work with the General Manager and Director of Finance in developing an annual operating budget and assist Finance with the financial forecast.
Knowledge, Skills and Qualifications
- 8 years’ experience in the operation and execution of conventions, trade shows, banquets, concerts, and other venue entertainment preferred.
- Bachelors/Associate degree preferred.
- Must be able to effectively manage many conflicting priorities at one time.
- Excellent communication skills.
- Must be able to work under limited supervision.
- Ability to work in a team environment and interact with all department levels and staff.
- Excellent organizational skills.
- Excellent problem solving and decision-making skills.
- Professional presentation, appearance, and work ethic.
- Computer knowledge include Microsoft Office, Windows, and AutoCAD preferred.
Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Substantial standing and walking, sitting at computer; not substantially exposed to adverse conditions.
- Perform office-related functions in standard office setting.
- Activities occur both inside and outside the Center, some seasonal cold, heat, and humidity.
- Must be able to work long hours, weekends and/or nights as events dictate.
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
