What are the responsibilities and job description for the Guest Experience Ambassador - Soldier Field position at ASM GLOBAL?
POSITION : Guest Experience Ambassador
Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.
REPORTS TO : Guest Experience Manager
FLSA STATUS : Part-Time / Non-Exempt
Summary
Our Guest Experience Ambassador(s) will be responsible for creating a friendly, welcoming environment while consistently providing exceptional services to all guests while supporting Chicago Bears, Chicago Fire FC, concerts, and other responsibilities that will enhance the guest experience.
Essential Duties and Responsibilities
- Greet guests upon arrival and make them feel welcome.
- Gather and maintain the requisite equipment for each event.
- Familiarize yourself with the layout and history of Soldier Field.
- Help guests by providing general information about Soldier Field, transportation, ADA, concessions, restrooms, seating areas, and more.
- Maintain a positive, friendly demeanor at all times.
- Inform guests with Soldier Field etiquette, policies, and procedures only during major events.
- Assist with guests' needs and questions during high levels of visitation times.
- Maintain knowledge about Soldier Field programs and events to better serve the guests.
- Relay information when needed to supervisor throughout events.
- Utilize briefing reports to ensure proper communication with guests and supervisor.
- Observe guests and anticipate guest needs during events.
- Assist directing guests, answering questions, and relaying messages to supervisor when you do not know how to best assist the guest.
- Complete other projects and responsibilities as assigned by the supervisor.
Qualifications
Skills and Abilities
NOTE : The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Hourly Rate : $18.00
Benefits :
TO APPLY
Please submit a resume detailing relevant experience.
Recruiting Manager : Maggie Szot
1410 S. Museum Campus Drive
Chicago, IL 60605
mszot@soldierfield.net | (312) 235-7148
ASM Global is an Equal Opportunity / Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
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Salary : $18
