What are the responsibilities and job description for the GUEST EXPERIENCE REPRESENTATIVE - INTRUST BANK ARENA position at ASM Global?
SUMMARY :
Provide exceptional customer service to our guests. Assignments will vary and may be rotated to meet the needs of each event.
RESPONSIBILITIES :
- Attend event briefing making notes of any changes on information sheet.
- Assist guests in finding their correct seats as well as other locations they may ask about (i.e. restrooms, ATM, concession locations).
- Provide the primary level of guest assistance throughout the venue.
- Required to have a thorough knowledge of building policies, procedures, and event requirements.
- Distribute venue information and updates.
- Be available to listen to guests compliments and complaints and report them to your supervisor.
- Provide ADA services as needed and requested.
- Work with supervisor or manager with relocations for guests with trouble seats or ADA requirements when applicable and available.
- Make people feel special.
- Keep floors and aisles clear of obstructions.
- Report any suspicious activity to your supervisor.
- Must work a combination of all events, including but not limited to Thunder Hockey games.
- Regular attendance is an essential job function.
- Position requires the ability to work at all local ASM Global venues.
- Other duties as assigned.
SKILLS AND ABILITIES :
QUALIFICATIONS :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND / OR EXPERIENCE :
SKILLS AND ABILITIES :
OTHER QUALIFICATIONS :
Requires ability to work flexible / extended hours and / or irregular hours, including nights, weekends, and holidays, as needed.
PHYSICAL DEMANDS :
This position requires substantial walking, stationary standing, stooping, climbing stairs and possibility of lifting up to 30 lbs.
NOTE : The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM Global is an Equal Opportunity / Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
