Maintenance Program Manager

POSITION: Maintenance Program Manager

DEPARTMENT: Facilities

REPORTS TO: Director of Facilities & IT

FLSA STATUS: Exempt

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality. Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences. ASM Global, the world leader in venue management and live event production, oversees 350 iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE

The Maintenance Program Manager is responsible for handling daily operations of the Altum Work Order system, and ancillary administrative items for the Facilities Team.

Essential Dutes And Responsibilities Qualifications

• Generate, distribute, track, maintain, coordinate, and close out work orders using Bigfoot and Altum CMMS software.
• Coordinate onboarding and training for new CMMS software users across the company.
• Assist with conducting routine facility and pre-event inspections for the Facilities and Engineering Department.
• Create and maintain all Preventative Maintenance (PM) work orders in the CMMS software.
• Maintain a filing and tracking system for BCCC facility blueprints and project documents.
• Generate work orders from incident reports, regular facility inspections, and external safety audits.
• Develop and distribute weekly and monthly reports, including graphs and charts showcasing departmental efficiencies.
• Support the Facilities Department as a dispatcher in the Event Operations Center during major events.
• Monitor and address Key Performance Indicators (KPIs) for BCCC and all stakeholders.
• Ensure timely and professional correspondence on business matters and inquiries.
• Other duties as assigned.
  
  

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/Or Experience     

• Associate degree or equivalent combination of education and experience required.
• Bachelor’s degree preferred.
• Minimum of 2 years of prior experience in facility operations, maintenance, or administration.
• Experience in convention centers, hotels, or similar environments is a plus.
  
  

Skills And Abilities

• Strong organization, oral, written, and interpersonal skills.
• Ability to work independently, exercising judgment, initiative, and problem-solving skills.
• Knowledge of maintenance and operational procedures, facility capabilities, industry terminology, and event-related services.
• Openness to learning, growing, and following direction.
• Professional appearance, demeanor, and excellent customer service skills.
• Strong analytical and critical thinking abilities.
• High attention to detail, organization, and punctuality with deadlines.
• Strong problem-solving skills using logic to explore and identify solutions.
• Excellent verbal and written communication skills, ensuring accuracy in grammar, spelling, and punctuation.
• Ability to interact professionally with all levels of staff and management.
• Efficient and resourceful, with the ability to maintain confidentiality and exercise sound judgment.
• Adaptability in a fast-paced environment.
• Demonstrated ability to manage multiple tasks and meet deadlines effectively.
  
  

Computer Skills

• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) at an advanced level.
• Minimum of 2 years prior facility, operations, or administrative experience.
• General competency with navigating online software and programs.
  
  

Compensation

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to move around the facility, stand for long hours during events, talk, and hear.
• May be required to work both indoors and outdoors, with exposure to noise, heat, and cold.
• Must have the mobility to move quickly between facility areas.
• Perform manual labor, including lifting and holding at least 20 pounds.
• Requires dexterity and ability to use hands and fingers to operate basic tools and equipment.
  
  

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this

document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.