What are the responsibilities and job description for the Operations Manager position at ASM Global?
Essential Duties and Responsibilities
- Oversee all aspects of operations including event preparation and services, housekeeping, public safety, engineering, ADA, fire & life safety and OSHA compliance.
- Works with General Manager in the development and implementation of operational/departmental procedures.
- Maintain & facilitate all aspects of the ALTUM system and work order flow.
- Provide daily building inspections to ensure work is performed accurately and oversea quality control.
- Administers preventive maintenance and work order programs.
- Schedule, lead and advise housekeeping staff, security and maintenance team members.
- Monitor, lead and advise third party contracted company, as needed.
- Meet with appropriate staff to outline work that must be done for the day/week.
- Approve all payroll hours worked for operational departments on a timely basis.
- Prepare work schedules and assures adequate coverage for department and specific events.
- Anticipate problems and appropriate solutions. Investigates, analyzes, and resolves operational problems and complaints.
- Ensures that all operations equipment is maintained correctly.
- Has knowledge of sense of timing as to what activities should be taking place within a time frame to accomplish necessary tasks to ensure a successful event.
- Implement and train all employees on the operating procedures, preventative maintenance schedules, emergency plans, and safety/risk management policies that conform to the ASM Global standards and best practices.
- Maintain equipment and supply inventory.
- Responsible for the Master MSDS log in the building
- All other duties as assigned.
Qualifications
- Valid GA Driver’s License
- Friendly, positive, and upbeat attitude
- Ability to communicate clearly
- Highly self-motivated
- Able to strictly follow all policy and procedures
- Reliable and punctual
Education and/or Experience
- Bachelor's Degree from technical college with major in Management or Maintenance Engineering
- Minimum of 2 years experience supervising or managing
- Two to Three years related experience
Skills and Abilities
- Be familiar with operational procedures, facility capabilities, industry terminology, event related services and technical requirements anticipated for the facility.
- Follow and adhere to all safety precautions, building codes, rules, regulations, risk management and emergency procedures.
- Work effectively under pressure and/or stringent schedule and produce accurate results.
- Meet the physical demands of the job. Must perform strenuous physical duties at times, including lifting, carrying, moving, and climbing.
- Work independently, exercising sound judgment and initiative.
- Good written, verbal, and interpersonal skills required; ability to interact with all levels of staff including management.
- Proficient within computer skills and MS Office
- Professional presentation, appearance, and work ethic.
- Ability to work irregular/extended hours, including night, weekend and holiday duties as required. Must be available for after-hour emergency calls.
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