Premium Services Supervisor

POSITION: Premium Services Supervisor 

DEPARTMENT: Food & Beverage 

REPORTS TO: Premium Services Manager 

FLSA STATUS: Hourly, Non Exempt 

Summary  

As the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.  

ASM Global has an excellent and immediate opening for a part-time Premium Services Supervisor at the Fishers Event Center. The Culinary Supervisor requires an individual to have supervisory skills, customer service skills, positive attitude, knowledge of food preparation, oversee all areas in preparing location and area for day-to-day operation. 

Essential Duties and Responsibilities 

• Ordering, receiving and preparing food items 

• Attend in-house event-related meetings and relays immediate changes with other departments 

• Oversee and direct hourly culinary staff 

• Must posses effective communication with Suite owners. Suite guests, premium guests 

• Ensures all requisitions to the Warehouse and Kitchen are received in a timely manner, in accordance with Company policy. 

• Coordinates with Kitchen on the timing and production of functions 

• Must possess effective communications skills to liaise between Kitchen and Warehouse Teams 

• Able to adequately trouble shoot point of sale equipment 

• Oversees. Direct and assist suite attendants/catering staff, bartenders or premium club staff 

• Check on suites and clubs throughout events to ensure a high level of gust service 

• Maintaining all Suite and premium club equipment cleanliness  

• Inventory and quality controls  

• Working hours vary by show to include days, nights, weekdays, and weekends 

Supervisory Responsibilities            

Directly supervises all kitchen personnel and stewarding staff. Carries out supervisory responsibilities in accordance with company policies and applicable laws.  

Qualifications   

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required  

• Serve-safe certified  

Education and/or Experience           

• At least 1 year of supervisory experience in a similar venue or restaurant  

• Must possess a valid Indiana Server Liquor License and certificate of completion of Indiana Excise training courses 

Skills and Abilities   

• Advanced oral and written communication skills. 

• Strong orientation to customer service and ability to work with other staff members in the facility. 

• Results oriented individual with the ability to meet required budgetary goals. 

• Excellent organizational, planning, communication, and inter-personal skills. 

• Ability to undertake and complete multiple tasks. 

• Computer skills to include Excel programs. 

• Must adhere to local Health Department codes. 

• Ability to be creative with food presentations and maintain a quality product.   

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

This position requires substantial daily activity including standing for 8 hours, walking 20,000 steps, lifting up to 50 pounds, and manual dexterity to operate office equipment such as a computer is required. 

This position may require work inside or outside of the building, as needed by events. 

Pay Rate $20 - $25/hr 

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. The immediate supervisor may elaborate on or add to the above list if the duties come within the employee’s realm of responsibility.   

ASM GLOBAL is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.