What are the responsibilities and job description for the Front Desk Clerk position at ASM Hospitality?
Job Summary
We are seeking a dedicated and professional Front Desk Agent to join our team in delivering exceptional guest experiences at our hotel. The ideal candidate will be the first point of contact for our guests, providing outstanding customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle guest inquiries and resolve any issues promptly to ensure guest satisfaction.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Process payments and maintain accurate records of transactions.
- Perform night audit duties as required, ensuring all financial transactions are balanced.
- Utilize phone systems to manage incoming calls and provide information to guests.
- Collaborate with other hotel departments to enhance the overall guest experience.
Qualifications
- Previous experience in hotel or resort front desk operations is preferred.
- Familiarity with hotel management software is a plus.
- Bilingual candidates are highly encouraged to apply to better serve our diverse clientele.
- Strong customer service skills with a focus on hospitality and guest relations.
- Excellent phone etiquette and communication skills.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Attention to detail and ability to multitask in a fast-paced environment.
Join our team as a Front Desk Agent where you will play a crucial role in creating memorable experiences for our guests!
Job Type: Part-time
Pay: $11.70 - $12.65 per hour
Expected hours: 20 – 32 per week
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Weekends as needed
Ability to Commute:
- Killeen, TX 76542 (Required)
Ability to Relocate:
- Killeen, TX 76542: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $13
