What are the responsibilities and job description for the Night Auditor position at ASM Hospitality?
Job Overview
We are seeking a dedicated and detail-oriented Night Auditor to join our hospitality team. The ideal candidate will play a crucial role in ensuring the smooth operation of our hotel during the night shift. This position involves managing front desk responsibilities, performing nightly audits, and providing exceptional guest services. A strong background in hospitality and customer service is essential, along with excellent communication skills.
Responsibilities
- Conduct nightly audits of all financial transactions to ensure accuracy and compliance with hotel policies.
- Manage guest check-ins and check-outs efficiently, ensuring a seamless experience for all guests.
- Address guest inquiries and resolve any issues that may arise during the night shift.
- Maintain accurate records of room availability and reservations.
- Provide exceptional customer service by assisting guests with their needs, including handling phone calls and inquiries.
- Collaborate with other departments to ensure all guest requests are fulfilled promptly.
- Prepare daily reports on hotel operations, occupancy rates, and revenue generated.
- Uphold high standards of cleanliness and organization at the front desk area.
Requirements
- Previous experience in a hotel or resort environment is preferred.
- Strong customer service skills with a focus on guest relations.
- Excellent phone etiquette and communication skills; bilingual or multilingual abilities are a plus.
- Familiarity with night audit procedures is highly desirable.
- Ability to work independently during night shifts while maintaining attention to detail.
- Proficient in using hotel management software and basic computer applications.
- A positive attitude, strong work ethic, and commitment to providing outstanding hospitality.
Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring the operational success of our hotel during the night hours.
Job Type: Part-time
Pay: $11.20 - $15.00 per hour
Schedule:
- Monday to Friday
- Night shift
- Weekends as needed
Ability to Commute:
- Killeen, TX 76542 (Required)
Ability to Relocate:
- Killeen, TX 76542: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $15