What are the responsibilities and job description for the CSR - Customer Service Representative position at ASM TRUCK SERVICE?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. The ideal candidate will possess strong communication skills, a customer-oriented attitude, and the ability to handle various inquiries efficiently. This position is perfect for individuals who thrive in a fast-paced environment and enjoy helping others.
Responsibilities
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Provide accurate information regarding products, services, and policies.
- Assist customers with order placement, tracking, and returns.
- Resolve customer complaints and issues with empathy and efficiency.
- Maintain detailed records of customer interactions using computerized systems.
- Perform data entry tasks to ensure accurate information is captured.
- Collaborate with team members to improve overall customer satisfaction.
- Handle cash transactions accurately when required.
Requirements
- Proven experience in customer service or call center environment is preferred.
- Proficiency in data entry with attention to detail.
- Ability to manage multiple tasks while maintaining a high level of accuracy.
- Familiarity with computerized systems and software applications.
- Excellent problem-solving skills and a positive attitude towards customer support.
- Experience in cash handling is an advantage.
- Must be able to work flexible hours as needed.
Join us in delivering outstanding service that makes a difference!
Job Type: Full-time
Pay: $21.13 - $22.03 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $21 - $22
