What are the responsibilities and job description for the Customer Service Associate position at ASM TRUCK SERVICE?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and handle inquiries will be crucial in ensuring customer satisfaction and fostering positive relationships. This position requires a proactive approach to problem-solving and a commitment to delivering high-quality client services.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products and services.
- Assist customers with order placements, modifications, and cancellations.
- Handle outbound calling for follow-ups and customer feedback.
- Maintain detailed records of customer interactions through data entry.
- Process cash handling transactions accurately and securely.
- Collaborate with team members to resolve complex issues efficiently.
- Identify opportunities for upselling or cross-selling products to enhance customer experience.
- Ensure compliance with company policies and procedures in all customer interactions.
Requirements
- Proven experience in a customer service or client-facing role is preferred.
- Strong communication skills, both verbal and written; bilingual or multilingual abilities are a plus.
- Proficiency in using office software and computerized systems for data entry.
- Ability to handle cash transactions with accuracy and integrity.
- Experience in sales or outbound calling is advantageous.
- Excellent problem-solving skills with a focus on customer satisfaction.
- Ability to work independently as well as part of a team in a fast-paced environment.
- A positive attitude with a willingness to learn and adapt to new challenges.
Join us in providing outstanding service that makes a difference!
Job Type: Full-time
Pay: $19.68 - $22.61 per hour
Benefits:
- 401(k)
- Flexible schedule
- Health insurance
- Paid time off
Shift:
- Day shift
Ability to Commute:
- Morrisville, PA 19067 (Preferred)
Work Location: In person
Salary : $20 - $23
