What are the responsibilities and job description for the Behavioral Health Receptionist (Bilingual Spanish / English) position at Asociacion Puertorriquenos En Marcha Inc?
Job Description
Job Description
Description : ABOUT APM
Asociación Puertorriqueños en Marcha (APM) is a nonprofit organization in Philadelphia, PA providing human services to the community including early childhood education, foster care & adoption, child welfare, mental & behavioral health, community and economic development, housing, violence intervention, and services to community schools. APM has been servicing the North Philadelphia community since 1970.
Salary : $17.00 per hour
Department : Behavioral Health
Job Type : Full Time (40 hours / week), Non-Exempt
Work Schedule : Mondays through Fridays from 7 am to 3 : 30 pm or from 8 : 30 am to 5 pm
Location : Philadelphia, PA / On Site
JOB SUMMARY
The Behavioral Health Receptionists are the first line of communication between a participant, a therapist, and a doctor whether on the phone or in person. They may answer questions or provide general information or may direct a participant to a person who can provide more direct and specific information. They are also responsible for keeping, updating, and maintaining records by getting the appropriate information from the program participants, therapists, and psychiatrists. Behavioral Health Receptionists must have excellent communication in English and Spanish, and customer service and people skills. They must be able to multitask and stay organized.
Some of the duties and responsibilities are :
- Receives all incoming visitors and program participants, and routes them to the proper staff person for services.
- Receives all incoming phone calls, screens them, take messages and / or forward to appropriate staff.
- Checks program members’ eligibility using PROMISE system at each treatment event.
- Completes initial intake process with all new program members.
- Maintains and updates lists of active participants and gives them initial and / or follow up appointments as needed.
- Maintains updated lists of closed cases and keeps them secure by following agency filing and storage procedures.
- Types reports, inter-office memoranda, labels, and other correspondence.
- Collect and process daily billing for all therapists and psychiatrists.
- Closely manage psychiatrists’ schedules, pull charts the day before, maintain accurate patient lists, and follow up appointments and charting.
- Maintains an updated inventory of all office equipment and supplies and picks up materials at designated area.
BENEFITS
Requirements :
APM is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
If hired, you will be required to submit clearances (FBI fingerprints, Child Abuse History Clearance, and Criminal History Clearance) along with other documentation.
Salary : $17
