Clinical Specialist

Description

Position Summary

The Clinical Specialist plays a critical role in fostering inclusive clinical engagement, adoption, and education for ASP Global’s PRIMO product line. We are looking for a dynamic and adaptable professional who embodies our company's Mission and Core Values. This role requires a strong commitment to fostering an inclusive, supportive, and growth-oriented environment, along with a high level of emotional intelligence (EQ) and a dedication to continuous self-reflection and development.

As a key clinical liaison, you will collaborate closely with sales teams and diverse healthcare professionals to support product implementation, compliance, and protocol development. Your expertise will help shape best practices and drive better patient outcomes across a variety of care settings. In this role, you will have the opportunity to make a tangible impact on patient outcomes, work alongside industry leaders in a collaborative and supportive environment, and grow your career with opportunities for professional development and leadership. This field-based role offers flexibility, autonomy, and competitive compensation and benefits.

Cultural Fit (Core Values Alignment):

High Mission – Low Ego: The ideal candidate will be deeply committed to achieving both functional and company-wide goals while demonstrating humility and respect for their colleagues. They prioritize the success of the team and the organization over personal recognition.

Agility: Success in this role requires the ability to thrive in a fast-paced, ever-evolving environment. The candidate must quickly adapt to shifting market conditions and business priorities while maintaining focus on key objectives.

Collaboration: A collaborative mindset is essential. The candidate should foster strong teamwork, encourage open communication, and build partnerships across all levels of the organization to drive collective success.

Integrity: Unwavering honesty, ethics, and transparency are non-negotiable. The candidate must cultivate trust through consistent, principled decision-making in all aspects of the business.

Entrepreneurial Spirit: With a proactive and hands-on approach, the candidate should embrace innovation and calculated risk-taking to identify opportunities and fuel sustainable business growth.

GRIT: The candidate must demonstrate perseverance, passion, and resilience in the face of challenges. A strong work ethic and a relentless drive to overcome obstacles and deliver results, even in complex situations, are key to long-term success.

Duties and Responsibilities

Customer Engagement & Clinical Support

• Serve as the primary clinical liaison between ASP Global and healthcare professionals, including Wound, Ostomy, and Continence (WOC) nurses, ICU managers, and Directors of Nursing.
• Partner with the AVP/PRIMO Specialist to promote product awareness and equitable clinical engagement.
• Conduct clinical presentations for Value Analysis Committees, Wound Care teams, and C-Suite executives (CNO/Director of Nursing).
• Support strategic customer introductions and cultivate relationships with key clinical decision-makers from diverse backgrounds.
• Assist hospitals in improving patient outcomes through education, protocol development, and compliance support.

Education & Training

• Act as a clinical advocate for PRIMO products, ensuring accessibility and inclusivity in healthcare practices.
• Develop and deliver continuing education (CE) programs for hospital staff that reflect best practices in culturally competent care.
• Provide peer-to-peer training and hands-on support during product evaluations and implementations.
• Foster a safe, inclusive, and engaging learning environment where all individuals feel valued and supported.

Clinical Research & Evidence Development

• Collaborate with hospitals to track patient outcomes and contribute to inclusive clinical research.
• Assist in developing poster presentations, case studies, and publications that showcase the impact of PRIMO products across diverse patient populations.
• Embrace flexibility in thought processes and practices, adapting to evolving needs within both clinical and business contexts.
• Facilitate and lead Customer Focus Groups to gather diverse perspectives and drive meaningful customer-centered initiatives.

Product Development & Quality Support

• Serve as the clinical voice in new product development, ensuring that voice-of-customer (VOC) insights, go-to-market strategies, and internal product strategy reflect the needs of all patients and clinicians.
• Assist in resolving quality issues by leveraging clinical expertise to ensure product integrity, compliance, and accessibility.
• Apply and continue to develop strong clinical and business acumen to support organizational success.
• Act as a role model by demonstrating a strong commitment to the company’s Mission and Core Values in all interactions.

Qualifications

Education and Experience

Minimum Requirements:

• RN, BSN, or CWOCN certification required.
• Minimum 5-7 years of clinical experience in a hospital, home health, or long-term care environment (Critical Care or Acute Care preferred).
• Strong analytical, problem-solving, and project management skills.
• Experience collaborating with commercial sales teams to support product implementation.
• Excellent interpersonal skills with the ability to build and maintain inclusive professional relationships.
• Experience delivering clinical education, presentations, and protocol development.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook).
• Valid driver’s license and ability to travel up to 50% overnight.

Preferred Qualifications:

• Certification in Wound Care (CCRN, CWCN, CWS, or similar).
• Experience in pressure injury prevention and education.
• Understanding of clinical value drivers in hospital care and alternative sites of care.
• Experience with public speaking and technical product presentations.
• Strong emotional intelligence (EQ), with a commitment to self-awareness, self-reflection, and continuous growth.
• Ability to cultivate a culture of respect, trust, and collaboration, ensuring all voices are heard and valued.
• Strategic thinking and problem-solving skills to navigate complex business and clinical challenges.
• Openness to new ideas, approaches, and innovations that drive positive outcomes for both employees and customers.