What are the responsibilities and job description for the Warranty Support Specialist position at Aspen Contracting LLC?
Warranty Support Specialist
Location: Lees Summit, MO
Job Type: Full-Time
Schedule: Monday – Friday
Compensation: $19 - $21 per hour
About Aspen Contracting
Aspen Contracting is one of the largest and most trusted exterior restoration companies in the nation, serving residential and commercial clients across 48 states. We are committed to providing top-tier service and standing behind our work with industry-leading warranties. We are currently seeking a Warranty Support Specialist to join our team and assist with processing warranty claims, supporting customers, and ensuring a seamless experience for all.
Position Overview
The Warranty Support Specialist will play a key role in managing warranty claims, addressing customer inquiries, and working with internal teams to facilitate resolutions. This position requires a high level of attention to detail, problem-solving skills, and a strong customer service mindset.
Key Responsibilities:
- Serve as the primary point of contact for warranty-related customer inquiries.
- Process and track warranty claims, ensuring proper documentation and compliance with company policies.
- Work with internal teams to coordinate inspections, repairs, and service requests.
- Maintain accurate records of warranty claims, customer communications, and claim resolutions.
- Provide timely updates to customers regarding claim statuses and coverage details.
- Troubleshoot warranty-related issues and escalate complex cases when necessary.
- Follow up with customers to ensure satisfaction and issue resolution.
- Assist internal departments with warranty-related tasks and process improvements.
Qualifications:
- High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
- 1 years of experience in customer service, warranty processing, or administrative support.
- Excellent verbal and written communication skills.
- Strong organizational skills with attention to detail and accuracy.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn internal software.
- Ability to work independently and as part of a team.
- Problem-solving mindset with a focus on delivering excellent customer service.
- Experience in the construction, roofing, or home improvement industry is a plus but not required.
Benefits:
- Competitive hourly pay ($19-$21 per hour)
- Full-time, stable employment with a growing company
- Medical, dental, and vision insurance options
- 401(k) retirement plan with company match
- Paid time off (PTO) and paid holidays
- Supportive and team-oriented work environment
If you're looking for a role where you can provide exceptional support and make a meaningful impact, apply today!
- Send your resume to careers@roofsbyaspen.com or find us at workforaspen.com
Salary : $19 - $21
