Assistant Executive Director

Assistant Executive Director

Department: Administrative

Reports Directly to: Executive Director Description of Position:

Under the direction of the Executive Director, the Assistant Executive Director is responsible for sales/admissions/marketing, coordinating and managing office functions, supervising the teams responsible for lifestyle and user experience, as well as assisting in the overall operation of the community in accordance with resident needs, government regulations and internal policies and procedures. This position works with the Executive Director in planning all aspects of community operations including setting priorities and job assignments. The Assistant Executive Director is also responsible for building internal/external partnerships and promoting the values of Aspen Creek.

Responsibilities of the Assistant Executive Director: Sales/Admissions/Marketing

• Assists Executive Director in achieving marketing and leasing goals for the community.

• Responsible for meeting established individual and team goals for outbound calls, tours, deposits, move-ins and outreach.

• Serves as a liaison between the public, government agencies, other health organizations and the Aspen Creek Community to position Aspen Creek as a leader for senior care in the state

• Participates in providing tours and marketing the community to external businesses, prospective residents and families, and healthcare markets.

• Oversees customer contact documentation for each prospect. Oversees

process of qualifying each prospect for level of interest and urgency. Assess

prospect eligibility with regard to community acceptance criteria.

• Assures building preparation for tours and that model apartments are ready to show.

• Ensures other company properties are promoted to potential residents as appropriate.

• Assists in the admission/acceptance assessment process as needed and ensures necessary documentation is completed in compliance with state regulations and company policy.

• Establish and maintain relationships with referral sources and potential

clientele.

• Perform community outreach.

• Ensure that all marketing efforts are congruent with the company mission

statement and objectives.

• Manage marketing costs to stay within budgetary guidelines.

• Analyzes data on competitors. Suggests changes in strategies or services to

respond to changing market conditions.

• Oversees visual and oral sales presentations. Develops, schedules,

implements and evaluates the outreach presentations and special events.

Resident Care and Satisfaction –

• Assists the Executive Director with providing, promoting, and requiring high- quality resident relations, resident lifestyle and the overall customer experience.

• Participates in problem resolution and conflict management to ensure the user experience of residents are met or exceeded.

• Develops, implements, and manages program and process improvements for areas that span multiple departments.

• Respond to all complaints /concerns from residents, family members, service providers or other stakeholders.

• Meet with residents on an on-going basis to ensure quality services and standards are being met.

• Actively trains care partners on their duties and responsibilities.

• Oversee discharging of residents. Revenue/Budget Management –

• Assists with maintaining occupancy, revenue, and other expenses and profit margins within the budgeted parameters.

• Helps manage the financial outcomes of the community to include accounts receivable, accounts payable and payroll.

Staff Management –

• Assists the Executive Director in management of the overall operation of the community.

• Participate in the interviewing, hiring, training, and development of staff.

• Supervise the care partner team and oversee their responsibility to deliver a

quality customer experience.

• Helps to maintain proper staffing coverage for caregivers, maintenance,

culinary and housekeeping needs including acting in place of department.

managers during vacancies/leaves.

• Manage the receptionist.

• Helps supervise multiple departments such as activities, dining services, care

staff and housekeeping.

Compliance –

• Demonstrates knowledge of and enforce all AK State guidelines, company policies and procedures, building regulations, lease agreements, and governmental requirements which govern the operation of the assigned property.

• Ensures appropriate medical documentation and administration of medications and treatment according to MD orders.

• Ensures that all Chapter DHS 83/89 and Fair Housing Standards are met at all times.

• Complies with OSHA, Workers’ Compensation, and any other reporting requirements.

Quality, Safety, and Physical Condition –

• Works with the Executive Director to ensure the internal and external property areas meet company safety and physical condition standards.

• Conducts regular inspections of the building. Always maintains safety and security of residents and employees.

Scheduling/Timecards

Implement established staffing patterns and schedules that meet resident care needs and financial goals. Responsible for managing schedules and shift vacancies ensuring all shifts are covered.

Serve on-call for staffing needs as assigned.

Answer employee calls regarding scheduling issues and prepare written.

Maintain and submit accurate staffing statistical data to supervisor according to established timelines.

Review overtime usage daily and meet with individuals who did not have approved overtime for the day.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Ability to be on call during weekends?

Work Location: In person

Salary : $50,000 - $55,000