What are the responsibilities and job description for the Lighthouse Case Coordinator position at Aspen Dental?
The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories : dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose : to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses : Aspen Dental, ClearChoice Dental Implant Centers, WellNowUrgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.
As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as Lighthouse Case Coordinator.
As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our Lighthouse team as a Lighthouse Case Coordinator. Lighthouse is a fully functional 3D Print digital prosthetic lab supporting Aspen Dental Branded practices for removable prosthetics inclusive of surgical guides, night guards, and digital dentures.
Responsibilities
Maintain Lighthouse Queue and the Lighthouse Tracker spreadsheet :
- Research cases in Lighthouse Print queue that are missing CAM files, 3ShapeCommunicate and or LabRx supporting data.
Prepare LabRx scripts for cases in Lighthouse Queue to be printed at Lighthouse Print :
Maintain the Lighthouse Billing Tracker.
Enter all cases from Lighthouse Portal into Lighthouse Case Tracker spread sheet which includes :
Maintain Lighthouse queue support which includes :
Manage Lighthouse Portal which includes :
Manage To Designer Queue which includes :
Instruct office team members on 3Shape Communication and LabRx protocols as needed.
Customer service support via phone, live chat agent, and ticketing system.
Minimum Education and Experience
High School Diploma or equivalent required.
Experience working in a fast paced, customer driven environment.
Desire to exceed customer service expectations.
Data entry experience.
Proficient with Microsoft Excel.
Organized and detail-oriented.
Annual pay range : $ - per hour (Actual pay may vary based on experience, performance, and qualifications.)
This position is based out of East Syracuse, NY but remote considerations are on a case-by-case basis by the business.
A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match.
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