What are the responsibilities and job description for the Client HR Account Manager (Remote - WA) position at Aspen HR?
Our Opportunity :
The Client HR Account Manager serves as a primary point of contact for assigned clients and is responsible for client retention and satisfaction through engagement and utilization of AspenHR products and services . The individual serves in an HR generalist capacity working hands-on with clients and their managers .
What You'll Do :
- Develop strong relationships with assigned clients by serving as a trusted advisor on all aspects of Aspen service . Instill confidence and trust through timely / accurate responses and following through on commitments.
- Recommend Aspen products and services as appropriate to improve clients' business processes and support business objectives . Proactively identify ne eds through regular meetings and outreach.
- Serve as the client s' primary point of contact for HR matters including employee relations, leave management, and HR compliance . Respond to all inquiries within our SLAs and bring items to resolution efficiently .
- Serve as a subject matter expert on the features and functions of our HRIS platform . S upport clients i n automat ing and streamlin ing processes , fully leveraging the HRIS capabilities . Train client user s on functionality, assist in navigation and respond to their requests / inquiries.
- Facilitate the administration of HR transactions in the HRIS platform including new hire onboarding, status changes, leaves of absence and terminations . Coordinate with team members in Payroll and Benefits as situations dictate . Ensure compliance with federal and state laws is maintained in all processes.
- Maintain the HRIS platform for assigned clients such as job titles, department / divisions, worksite locations , client and employee user accounts and document management.
- Responsible for keeping clients informed of new products / services , operational process changes, and federal / state employment laws through monthly newsletters and routine communicatio ns .
- Partner with the Benefits team to support clients ' annual benefit renewal process from presenting plan rates / options, obtaining contribution decisions and coordinating employee enrollment period.
What You'll Bring :
Other Requirements :
What Aspen Brings :
NOTE : This position is a remote / work-from-home role in the Seattle, WA area.
Expected salary is $70,000 to $90,000 depending on experience and qualifications.
Salary : $70,000 - $90,000