Operations Analyst

Since Aspen was founded in 2002, we have become a leading, diversified specialty insurance and reinsurance company. We respond thoughtfully and creatively to find the best outcomes for our clients and business partners through carefully-tailored solutions.

We believe the way we work is just as important as the work we do, and we are guided by our core values of respect, honesty, trust and professionalism. Aspen is a great place to develop your career offering an exciting and challenging environment where achievement is rewarded.

The work pattern for this job is Hybrid

The minimum and maximum salaries for this job role are below:

Minimum Salary - 57,600.00

Maximum Salary - 72,000.00

The Role:

Aspen is looking for 4 Operations Analysts to help deliver seamless and cost-effective operational services for origination, on-boarding, operational, and off-boarding for US Programs. Work with Program Managers, Senior Analysts, and other relevant stakeholders in the following areas:

• Provide administrative and technical support in requirements/information gathering, ensuring programs become fully operational once contracts are agreed with proper documentation.
• Support setup for system set up, automation, contracts, estimations, and on-boarding in accordance with required data elements outlined in Program agreements, and other business partner agreements.
• Responsible for efficient data feeds from clients (MGAs, TPAs, and Clients) including bordereau data quality and accuracy, and timely bordereau upload.
• Conduct operational transaction analysis and requesting supporting documentation from client (as necessary).
• Communications with internal and external stakeholders on opportunities for bordereau improvements. Collaborate to identify and resolve root cause.
• Request information needed for data calls.

• Provide support for financial/operational internal/external audits.

• Work on assigned operational matters and issues (analysis of payment and policy processing differences, off-boarding etc.) in the area of responsibility.

Key Accountabilities:

• Support Program Management strategy and planning for new and existing programs with Program Managers, US Programs Leadership and key stakeholders.
• Embrace management MI to ensure expected outcomes in the most cost-effective manner.

Skills & Experience:

• Knowledge of policy life cycle transactions.
• Able to produce MI and detailed reports at various levels.
• Ability to analyze data and use for decision-making.
• Exceptional Proficient in MS Office applications effectively e.g. Excel and other departmental software packages.
• Working knowledge of Policy administration systems.
• Knowledge of legal and regulatory requirements.

• Knowledge of Aspen’s underwriting process and LoB specific nuisances and expected MI outcomes.
• Understanding of Program Manager/MGA operational practices
• Strong technical skills for administrative and transactional support.
• Strong interpersonal and communication skills.
• Work effectively independently.
• Self-motivated.
• Good time management skills.
• Good organizational skills.
• Strong IT development skills in Visual Basics or equivalent programs.
• Able to manage conflicting priorities to achieve deadlines.
• Able to plan effectively and efficiently.
• Strong customer orientation skills.
• Ability to collaborate effectively within a team environment.
• Strong attention to detail.
• Strong investigative skills.
• Team player.
• Entry level-based reinsurance and/or insurance experience.
• Relevant knowledge of (Re)insurance customs, practices, and procedures.
• Degree level education (or equivalent)

At Aspen we know that having a diverse and inclusive workforce is good for our people, good for our business and good for the environments in which we operate. We therefore welcome applications from people which allows us to draw on diverse cultures, perspectives, skills and experiences.