What are the responsibilities and job description for the Receptionist position at Aspen Point Health and Rehabilitation?
Summary Description :
Reporting to the Administrator or designee, the Receptionist is responsible for performing administrative duties in an efficient manner, in accordance with established procedures, and as directed by the supervisor.
Hours : 11am-7pm with rotating weekend
Essential Functions and Responsibilities :
- Answer phones and screenings for everyone entering the building.
- Monitor In / Out Logs.
- Interact with residents and families.
- Receives and follows reception schedule / instructions from the supervisor and as outlined in the established policies and procedures.
- Operates paging / telephone system as required.
- Answers telephone determines nature of call and relays information within the facility as necessary.
- Responds to inquiries and releases information in accordance with established policies and procedures.
- Maintains a current file or list of patients / residents by name and room number, emergency phone numbers of on-call personnel, department extensions, key personnel, etc.
- Responds to requests from within the facility and contact appropriate Representative.
- Distribute Resident Petty cash and reconcile nightly with Business Office Manager.
- Maintains a current listing of critical care patients / residents and / or patients / residents who may not receive phone calls due to their condition. Refers such calls to charge nurse as deemed appropriate.
- Gives directions / information to visitors, guests, patients / residents, sales representatives, etc.
- Reports suspicious persons or information to supervisor immediately.
- Ensures guests and visitors abide by existing rules and refuses admission to persons as directed.
- Creates and maintains an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the facility.
- Maintains confidentiality of all pertinent patient / resident care information to ensure patient / resident rights are protected.
- Follows established safety procedures and precautions when operating office equipment.
Aspen Point Health and Rehabilitation is an EEO employer - M / F / Vets / Disabled
