What are the responsibilities and job description for the Virtual Assistant-100% Remote- Full Time position at Aspen Ridge Mental Health?
About the Virtual Assistant position
We are looking for a reliable and sales-minded Virtual Assistant who can support our clients and staff in a variety of tasks. The Virtual Assistant will spend 50% of their hours working with the Scheduling Team and 50% of the time working with the Billing Team. Administrative, reception and client care tasks include answering clinic phones and scheduling appointment requests, reschedules and cancellations, connect with referring providers (doctors, dietitians, psychiatrists etc.), support in basic marketing efforts including content creation and fax campaigns, as well as supporting with tracking team metrics for performance, client satisfaction and lead generation. Regarding Billing, the Virtual Assistant will help process payments, collect information required for insurance billing, and other duties as assigned as needed. Our Virtual Assistant will aid in the efficiency of our day-to-day operations.
The Virtual Assistant will have excellent oral and written communication skills. This individual will be sales minded and able to convert inquiries into established clients through a variety of methods including phone calls, texts and emails. This person will demonstrate compassion for clients reaching out for support and understand the vulnerability it takes to ask for help. The Virtual Assistant will be organized, efficient and able to take initiative on projects and proactively ask for support as needed. Familiarity in the mental health industry is a bonus.
Administrative Assistant responsibilities are :
- Reception
Answers clinic phone, compassionately converting new patient appointment requests to scheduled appointments
Schedule appointments for clients and clinicians as needed
Process credit card payments
Tracks intake metrics such as leads received, leads converted, etc
Facilitates communication around administrative processes and policies with team members
Administrative Assistant requirements are :
Significant experience with office management systems and procedures
Background in sales and sales-minded attitude
Practical experience with Google Suite, and Canva and can easily learn new software programs to aid in position (Spruce, Simple Practice etc)
Strong time management and problem solving skills with the ability to prioritize work
Outstanding written and verbal communication skills, with close attention to detail
Strong organizational skills with the ability to multi-task
ARMH is a Woman-Owned, LGBTQ Affirming, Trans Safe Space, HAES / Weight Inclusive and Anti-Racist organization.
