Service Manager - Aspen Tap House

Job Summary

Oversees all front of house (FOH) operations and is responsible for ensuring legendary food and legendary service and the management of all FOH employees on a day to day basis.

Essential Functions

• Maintains service and cleanliness in the FOH.
• In conjunction with all management, enforces compliance with all employment policies in area of responsibility.
• Oversees/approves all FOH systems.
• Provides/oversees all FOH training.
• Works during peak business times to set the pace in the FOH.
• Manages through hands on supervision of the restaurant. This includes but is not limited to non-scheduled assistance with serving, hosting, cooking, etc.
• Ensures 100% table visitation during shifts.
• Ensures that the cleanliness of the restaurant and safety of our guests are maintained at all times.
• In charge of liquor orders and overseeing liquor costs.
• Assists with the development of key hourly employees, assistant managers, and hourly employees.
• Completes first interviews of all FOH personnel.
• In charge of evaluations of all FOH staff.
• Cross-trains FOH employees and oversees their development.
• In charge of weekly schedules for all FOH employees.
• Creates a fun environment by following our core values and implementing contests, theme nights, and creating incentives for the staff.
• Understands and practices safe food handling procedures.
• Follows TIPS guidelines.
• Creates a safe and fun environment for FOH staff.

Competencies

• Accountability - Ability to accept responsibility and account for his/her actions
• Communication, Oral - Ability to communicate effectively with others using the spoken word
• Communication, Written - Ability to communicate in writing clearly and concisely
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines Working Under Pressure - Ability to complete assigned tasks under stressful situations Qualifications
• Highschool graduate or General Education Degree
• 2 years or more as a Service manager or Assistant Service Manager in a full-service restaurant concept
• Word and excel knowledge