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Position Description:

The Customer Service Representative is responsible for soliciting new business and servicing existing customers via telephone sales. This role focuses on customer problem resolution, maintaining thorough knowledge of products, policies, and merchandising information, and providing consultation services to customers. The CSR is also responsible for researching, planning, and implementing sales; customer retention; and new business development, championing the corporate image and reputation.

Skills

Action-Oriented, Builds Customer Loyalty, Builds Rapport, Communicates Effectively, Customer-Focused, Customer-Focused Approach, Decision Quality, Ensures Accountability, In-Depth Questioning, Interpersonal Savvy, Manages Ambiguity, Manages Resistance, Navigates Customer Challenges, Plans & Aligns, Situational Adaptability, Strengthens Customer Connections, Understands Customer Needs, Understands Issues/Motivations

Education

High School or GED degree | Not Required

Work Experience

Support Individual Contributor | 2-4 years of related experience preferred | Not Required

Build a challenging and rewarding career with us!

American Tire Distributors is an Equal Opportunity Employer and Drug Free Workplace