Customer Experience Associate PT (Weekends)

Description

About the Role: 
Asphalt Green is seeking an energetic and enthusiastic Customer Experience Associate to join our team at Battery Park City (212 North End Avenue in Lower Manhattan).  Note that this role requires evenings, weekends and some holidays!  We are looking for someone who is passionate about providing top-notch service, ensuring that every member and guest has a positive and memorable experience at our facility. If you thrive on helping others and take pride in delivering exceptional customer care, this role is perfect for you! 

Why Join Us? 
This is an exciting opportunity to sharpen your administrative skills while fostering a welcoming environment. You'll gain experience using Salesforce, a leading system for business tracking and customer management. Plus, all employees enjoy complimentary access to our facilities—no need for an additional gym membership! 

Key Responsibilities: 

·                  Warmly greet and welcome members, guests, and visitors with a positive attitude 

·                  Proactively manage and resolve customer complaints and issues professionally 

·                  Assist with check-in/check-out procedures to ensure a smooth and efficient process 

·                  Provide accurate information about programs, services, and membership options 

·                  Monitor facility access and enforce security and safety protocols 

·                  Support membership sales by explaining benefits and processing enrollments, including printing membership cards 

·                  Maintain a clean and organized front desk and lobby area 

·                  Distribute towels to guests and process transactions via POS 

·                  Handle phone inquiries and direct calls to the appropriate departments 

·                  Assist with administrative tasks such as data entry, filing, and record maintenance 

·                  Collaborate with team members to create a positive and cohesive work environment 

·                  Serve as a resource and provide information to Asphalt Green program staff 

Perks: 

·                  Competitive hourly rate of $20.00 based on experience 

·                  Free access to our state-of-the-art facilities including indoor swimming pools and fitness centers.

·                  Opportunities for growth and professional development 

If you’re ready to make a difference and help create exceptional experiences at Asphalt Green, we want to hear from you! 

Qualifications

·                 Must have open availability, including the ability to work evenings, weekends, and holidays 

·                  Strong communication and customer service skills 

·                  Ability to multitask and maintain a positive attitude in a fast-paced environment 

Salary : $20