What are the responsibilities and job description for the Support Engineer position at Aspida Financial Services LLC?
Job Description
Job Description
Description :
Company Description :
Aspida Holdings Ltd., through its subsidiaries (collectively “Aspida”), is focused on providing retirement and reinsurance solutions, having operations in the U.S. and Bermuda with total assets of $16.6 billion as of June 30, 2024. Aspida, through its U.S. platform – Aspida Life Insurance Company – is focused on leveraging technology and agility to help clients achieve – and protect – their dreams. Its Bermuda-based reinsurance platform, Aspida Life Re, is focused on providing efficient and secure life and annuity reinsurance solutions. Aspida seeks to be a trusted partner in its clients’ financial security while driving its growth by doing good for the communities it serves. Aspida is backed by Ares Management Corporation, which, through the Ares Insurance Solutions team, provides dedicated investment management, capital solutions and corporate development support. For more information, please visit aspida.com or follow them on LinkedIn, Facebook.
Who We Are :
Sometimes, a group of people come together and create something amazing. They don’t let egos get in the way. They don’t settle for the status quo, and they don’t complain when things get tough. Instead, they see a common vision for the future and each person makes an unspoken commitment to building that future together. That’s the culture, the moxie, and the story of Aspida.
Our business focuses on annuities and life insurance. At first, it might not sound flashy, but that’s why we’re doing things differently than everyone else in our industry. We’re dedicated to developing data-driven tech solutions, providing amazing customer experiences, and applying an entrepreneurial spirit to everything we do. Our work ethic is built on three main tenets : Get $#! Done, Do It with Moxie, and Have Fun. If this sounds like the place for you, read on, and then apply at aspida.com / careers.
What We Are Looking For :
The Support Engineer is responsible for supporting users in all aspects of IT. They will be the first to act when a user encounters a hardware, software, or network issue. The Support Engineer will be responsible for maintaining the service desk and fielding incoming tickets. They will work directly with users and will escalate issues in the event that it is needed. The Support Engineer will also monitor and configure Active Directory and will be heavily involved with onboarding new users. This includes, but is not limited to, creating new user identities, new mailboxes, providing application access, configuring hardware and peripherals, and training new users on company procedures.
When the Support Engineer is not working on ticketing / onboarding, they will work on other Infrastructure projects that relate to compute, storage, cloud environments, disaster recovery, network, inventory, patching, and documentation. This role will be exposed to all technologies that fall under the Infrastructure department so they can properly support and maintain all business functions within the company. This role reports to the Director of Infrastructure and Is required to be onsite 3 days a week at our Durham, NC headquarters.
What You Will Do :
- Service desk and fielding end user requests
- Monitoring the Remote Assist Teams channel
- Monitoring and responding to infrastructure alerts
- Onboarding
- Hardware provisioning
- Maintaining inventory
- Active Directory
- Office 365
- Monitors mail flow and mail policies within Proofpoint
- Patching of workstations and servers
- Creates and maintains up-to-date documentation
- Works / trains with senior engineers to get a better understanding of existing infrastructure
- Supports and maintains VDI environments
- Works closely with Security team to ensure proper security controls are met
What We Provide :
What We Believe :
At Aspida Financial Services, LLC, we are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer. As such, Aspida does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
Requirements : What We Require :
