What are the responsibilities and job description for the Bilingual Collections Representative (English & Spanish) position at Aspira Capital?
Aspira Capital Group is a leading financial services company dedicated to helping small businesses manage their cash flow effectively. We are committed to providing exceptional service, and we are looking for a Bilingual Collections Representative (English & Spanish) to join our team and help us maintain strong customer relationships while ensuring timely payments.
Job Responsibilities
🔹 Contact customers with past-due balances via phone, email, and chat in both English and Spanish.
🔹 Negotiate payment arrangements and offer solutions to help customers bring their accounts current.
🔹 Maintain accurate records of collection efforts and customer interactions in the CRM.
🔹 Identify and escalate unresolved accounts or disputes as needed.
🔹 Provide professional, empathetic, and firm communication to ensure positive customer relationships.
🔹 Work closely with internal teams to resolve account issues efficiently.
Requirements
✔️ Bilingual (Fluent in English & Spanish) – Strong verbal and written communication skills in both languages.
✔️ Previous experience in collections, customer service, or a related field.
✔️ Excellent negotiation and problem-solving skills.
✔️ Ability to handle difficult conversations professionally and respectfully.
✔️ Strong attention to detail and organizational skills.
✔️ Proficiency in CRM systems and Microsoft Office (Outlook, Excel, Word).
✔️ Self-motivated with the ability to meet deadlines and collection goals.
Why Join Us?
✅ Competitive salary.
✅ Supportive and collaborative team environment.
✅ Opportunity to grow within the company.
✅ The chance to make a real impact in a fast-growing financial services firm.