Residential Field Technician - SWFL

Who We Are?

Aspire Communications is a startup, turn-key technology integration company based in Orlando, Florida. Formed in September of 2019, Aspire has quickly grown into a 150 person operation in less than five years and continues to rapidly expand.

Role Summary

Aspire is looking for an eager and flexible fiber optic field technician to join our growing company. The optimal candidate will have relatable experience and a proven track record. We are looking for a high-character, ambitious, and highly motivated individual that is looking to join a company with high potential for advancement. We are looking for candidates that are passionate about the telecom industry and someone looking to provide best-in-class service and solutions to our customers.

Primary Responsibilities and Essential Functions

• Ability to work on feet for extended periods of time while completing physically demanding work.
• Wearing the company uniform during all project-related duties unless specifically directed otherwise by a superior.
• Always considering Safety First when working and driving.
• Installing cable required to connect customers to fiber-optic Internet service.
• Completing fiber optic installation for residential customers.
• Working indoors and outdoors during the installation process.
• Working with hand tools and test sets to complete the installation process.
• Assists crew leader in construction, reconstruction, and maintenance work.
• Assists equipment operators by spotting/swamping, hand digging and locating underground obstructions.
• Digging or trenching outdoors in wet/dirty environments.
• Accept direction and critiques from Team Members in higher classifications.
• Traveling to client sites to troubleshoot, diagnose and resolve Telecommunications and Data/IT equipment issues as well as equipment maintenance within a designated territory.
• Ability to properly install both copper and fiber optic cables.
• Ability to properly terminate copper cable (Cat5e, Cat6, etc.).
• Ability to properly create and install labels.
• Ability to perform all component and system testing.
• Ability to complete the tasks assigned in a timely manner.
• Ability to understand basic wiring diagrams and installation instructions.
• Ability to complete the tasks assigned in a timely manner.
• Ability to perform as crew leader as assigned. Crew leader assignments will be made based on project specifics and the demonstrated abilities of the individual.
• Ability to assure that all team members reporting to you complete their assigned tasks in a timely manner.
• Ability to terminate common types of fiber optic fittings (SC, ST, LC) efficiently and to industry, manufacturer, and Aspire Communications standards.
• Ability to complete Telecommunication Room buildouts including rack construction, ladder rack installation, wire management, and backboard construction.
• Ability to articulate the differences and similarities in the testing requirements for the different categories of copper media (Category 5e, Category 6, etc.).
• Ability to configure and set-up test equipment to perform all required tests on each category of copper media using a variety of manufacturer test equipment.
• Ability to perform and document optical attenuation tests on single-mode and multi-mode optical strands.
• Ability to configure, operate and analyze test data from Optical Time Domain Reflectometers.
• Must understand the National Electrical Code and Local Building Codes as they apply to low voltage to ensure that no violations are being performed on assigned projects.
• Ability to ground and bond all applicable components according to Project Scope of Work, Local and National Codes, and Industry Standards.

A Fiber Optic Field Technician is also responsible for installing, maintaining, and troubleshooting Summit Broadband's cable television, internet, and telephone services for residential customers. They will be employed by our company, Aspire Communications, working as a subcontractor for Summit Broadband in the south-west Florida region.

The specific job duties of a Fiber Optic Field Technician may include:

• Installing and configuring cable television, internet, and telephone equipment at customers' homes
• Splicing and terminating cables as needed
• Testing and verifying the performance of the cable system
• Troubleshooting and repairing any issues with the cable system
• Providing technical support to customers experiencing issues with their service
• Maintaining inventory and ordering supplies as needed
• Providing training and guidance to other technicians and staff as needed
• Staying up to date with new technologies and developments in the field, and implementing any necessary upgrades or changes to the cable system.

To be successful in this role, a Fiber Optic Field Technician should have strong technical skills and the ability to work with a variety of equipment and tools. They should also have excellent problem-solving skills and the ability to work independently as well as part of a team. Good communication skills are also important, as the technician may need to work with customers and other team members to resolve issues.

Qualifications and Experience

• Valid Driver’s License
• Finger & wrist dexterity & hand/eye coordination.
• Ability to work from heights such as man lifts, scissor lifts & rooftops utilizing proper fall protection. Ability to use small hand tools.
• Ability to use power tools.
• Climbing of stairs, ladders, and/or scaffolds.
• Ability to walk, stand, bend, lift up to 50 lbs., and drive a vehicle.
• Proficient in MS Office, specifically Excel, Word, Visio, and PowerPoint
• Excellent Customer Service skills.

Working Conditions

• Ability to accept periodic assignments that involve travel away from immediate district office area based on client needs, business needs, and project scope.
• Exposure to noisy or dusty conditions; chemicals & solvents; mechanical, electrical, and/or other hazards.
• General hours of Monday through Friday 8:00 am to 5:00 pm. But the ability to provide support during and outside regular business hours is required.
• Regional travel required.
• Must be able to work in the United States.

What We Offer:

• Competitive salary and benefits package.
• Medical, Dental, Vision, Long Term Disability, Short Term Disability and Voluntary Buy Up of Life Insurance
• Paid time off
• Parental Leave
• Team Building events
• Opportunities for professional development and career advancement within a fast-growing telecommunications company.
• A dynamic and innovative work environment that fosters collaboration and growth.