Assistant Community Manager

Summary of Position:

The Assistant Community Manager (ACM) supports a Multi-Property Community Manager in the
performance of a wide range of community management tasks. The ACM works in partnership with
the Multi-Property Community Manager and provides the regular on-site presence needed to
ensure a well-run, quality community with high occupancy, satisfied residents, a good reputation in
the broader community and well managed repair and maintenance contributing to a great place to
live. The ACM is responsible for performing a variety of customer service responsibilities
administrative tasks in addition to performing or coordinating various property care tasks.

Key Functions

1. Maintains Community & Property Conditions – In collaboration with the Multi-Property
Community Manager, ensures community is well managed and maintained, including
buildings, common areas, infrastructure and related elements. Addresses issues within his
or her control, and reports to Community Manager when issues outside scope of authority
or budget are observed. Property care involves some or all of the following:

• • Performs inspection of the community: Tours community on a regular basis to
    ensure community features, such as signs, lights, walks, roads, etc…meet company
    standards – and schedules repairs where needed. Additionally monitors homesites
    and home exteriors for compliance with Community Guidelines.
  • Coordinates Groundskeeping, Repair and Maintenance (R&M): In collaboration
    with the Multi-Property Community manager, assists in gathering bids/estimates,
    scheduling, coordinating and verifying completion of repair and maintenance
    projects. Ensures emergency maintenance needs are quickly resolved. Coordinates
    and communicates community needs with a groundskeeper, or where reasonable,
    performs limited related duties such as weeding office planters, opening pools,
    conducting equipment checks and basic assessments of resident issues originating
    outside the home.
  • Amenity Availability & Care: Ensures amenities (i.e. pools, clubhouses) are
    available for use and cared for during business hours as well as after hours and
    weekend schedules. This may involve scheduling of staff, contracting of 3rd party
    services, (i.e. housekeeping services) or directly performing some of these duties,
    such as opening the pool on a weekend rotation.
  • Guideline Management: Ensures compliance with all aspects of the community
    guidelines, particularly homesite issues and resident behaviors, and follows
    established guideline management process to ensure compliance, including
    corrective actions such as friendly reminders and formal notices and makes eviction
    recommendations to the Multi-Property Community Manager.

2. Resident Relationships

• • Approve qualified residents and setup lease agreements, onboards new residents
    into the community with effective orientations and follow-up.
    
  • Works towards resolution of resident issues with effective communication and
    appropriate response, and communicates ongoing issues with the Multi-Property
    Community Manager.
  • Assists with the preparation of newsletters, prepares social media posts, and other
    communications
  • Assists with the planning and execution of community activities and approved
    events, and provides an on-site presence as required.
  • Supports resident initiated recurring activities (i.e. game nights, etc…) through
    scheduling and communications.

3. Local Sales & Marketing Activities

• • Shows homes to residents and follows up on leads and assists the Multi-Property
    Community Manager with local advertising and other sales administration tasks.
  • Performs resale inspections for residents selling pre-owned homes.

4. Rent Collection & Office Administration

• • Collects and processes rent payments and issues late notices.
  • Makes eviction recommendations to the Multi-Property Community Manager for
    overdue rent and other compliance issues.
  • Performs data entry and maintains records.
  • Other duties of a general administrative nature – including office communication,
    managing door traffic, file management, etc…

Other Functions

• • Stays informed of various social services, community resources and 3rd party repair and
    maintenance services in order to link residents to helpful resources.
  • Maintains knowledge of local, state, federal rules and regulations related to fair housing
    requirements, manufactured housing communities, etc..
  • Contributes to team effort by accomplishing related results as needed.
  • Other duties as assigned

Skills & Qualifications:

• • Education: High School Diploma or GED; Preferred: Associates degree in business
    administration, facility or property management (or similar certification)
  • Experience: 6 months to 1 years in a professional office work environment. Preferred: 1-
    2 years in a property management setting or equivalent experience consisting of
    administrative, facility management and customer service responsibilities and comfort level
    managing contractors in basic trades functions; or an equivalent combination of education,
    experience and training
  • Excellent organization and time management skills
  • Strong interpersonal skills suited for working with a diverse resident population and work
    team
  • Basic computer and technology proficiency including Microsoft Office Suite, Google Suite, and
    adaptable to software-based task management tools, scheduling tools, etc…
  • Valid Operator’s License
  • Ability to respond to business needs after normal hours
  • Ability to work an on-call schedule if required, and be available on site within 1-2 hours when on call.

Full Benefits – Available to full-time employees

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Holiday Pay

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay