What are the responsibilities and job description for the Member Service Representative/Teller- Full Time position at Aspire Community Federal Credit Union?
Aspire Credit Union in Minot, ND is looking for an energetic and service minded individual with an enthusiasm to learn while serving our members. We are now hiring a full-time Member Service Representative. This position will provide the opportunity to expand your financial knowledge through education and hands on learning.
What will make you successful in this role?
- Providing friendly, courteous, customer service with a positive attitude. Greeting customers with a smile and acknowledging customers immediately.
- Process transactions accurately and efficiently in a fast-paced environment.
- Ask questions and employ listening and communication skills effectively to uncover customer needs and make referrals to the appropriate contacts
- Adhering to all operational, security, risk, and regulatory policies and procedures.
- Demonstrating Aspire CU service standards of accuracy, responsiveness, courtesy, partnership, and responsibility along with other service expectations.
- Working as a team by maintaining helpful and courteous interactions with others and keeping communication lines open.
Skills:
- Effective interpersonal/customer service skills
- Basic computer skills
- Excellent verbal and written communication skills
- Excellent organizational skills
- Ability to communicate clearly and effectively with customers and coworkers
- Aptitude for math.
Requirements:
- Previous teller/cashier experience preferred
- Ability to stand for extended periods of time and lift up to 50 pounds
- Ability to learn and follow operation and security procedures
Expected Hours:
- 40 hours per week with varying hours
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Bereavement leave
- Credit union membership
- Dental insurance
- Disability insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Vision insurance
Schedule:
- Monday to Friday
- Rotating shift
- Weekends as needed
Work Location: In person
Salary : $16 - $18