What are the responsibilities and job description for the Total Loss Specialist position at Aspire General Insurance Services?
Open to remote candidates in the following states only: AL, AZ, CA, FL, GA, IN, KS, LA, MI, MS, MO, NV, NC, OK, PA, TN, TX
Aspire General Insurance Company and its affiliated general agent, Aspire General Insurance Services, are on a mission to deliver affordable specialty auto coverage to drivers without compromising outstanding service.
Our company values can best be described with ABLE: to always do the right thing, be yourself, learn and evolve, and execute. Join our team where every individual takes pride in driving their role for shared success.
About the role
- Under the direction of the Claims Department Supervisor, the Sr. Claims Support Specialist / Total loss adjuster performs the essential functions of the position, which includes but is not limited to duties as described below:
What you'll do
- Be able to answer questions from customers concerning the claim handling process and insurance coverage.
- Handle all aspects of resolving total loss claims for both carrier-retained salvage vehicles and owner-retained salvage vehicles in a cost-effective manner;
- Using various resources, determine accurate total loss vehicle valuations;
- Provide customer service to insured parties, third-party claimants, and lienholders with regard to total loss and salvage;
- Be able to fully understand and explain the total loss process to customers and the value of their total loss vehicles;
- Negotiate total loss settlements with customers;
- Comply with state Department of Motor Vehicle laws pertaining to the settlement of total loss vehicles (owner retained and company retained);
- Handle the salvage on total loss vehicles including moving vehicles to storage-free locations or salvage vendors as quickly as possible;
- Send appropriate DMV forms and company-required documents, and review them upon return;
- Comply with state and federal laws, Department of Insurance criteria, and insurance carrier criteria and follow Aspire General Insurance Company partner’s policies, procedures and work rules;
- Have regular and predictable punctuality and attendance;
- Assist the claims department by completing special projects ;
- Other duties as assigned/requested.
Qualifications
- 5 yrs experience in Auto Insurance in California
- Ability to learn and understand insurance industry practices, standards, and terminology preferred;
- Must be able to pass a background check;
- Related insurance industry experience a plus;
- Bilingual a plus;
- Proficient use of Word, Excel, Outlook, Web-based systems, and type 35 wpm;
- Must have a disciplined approach to all job-related activities;
- Must have a solid foundation of personal organization, sound decision-making, and analytical skills, strong interpersonal and customer service skills.
Job Type: Full-time
Pay: $26.50 - $31.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
People with a criminal record are encouraged to apply
Experience:
- Handling Total Loss Claim: 2 years (Required)
Location:
- Houston, TX (Required)
Work Location: Remote
Salary : $27 - $31
