Field Auto Appraiser

Description

Aspire General Insurance Company and its affiliated general agent, Aspire General Insurance Services, are on a mission to deliver affordable specialty auto coverage to drivers without compromising outstanding service.

Our company values can best be described with ABLE: to always do the right thing, be yourself, learn and evolve, and execute. Join our team where every individual takes pride in driving their role for shared success.

Locations:

Sacramento

Fresno

South Bay (Northern California)

Southern LA Country

Central LA County

San Fernando Valley

Inland Empire

Orange County

San Diego County

Bakersfield

Job Summary

Under direction of Material Damage leadership, the Material Damage Field Appraiser performs the essential functions of the position, which includes but is not limited to:

Duties And Responsibilities May Include

• Ensures equitable settlement of damages and maintains good customer service and shop relations.
• Inspect and evaluate the degree of physical damage to vehicles for first and third party claims; complete detailed summary of damage and estimate cost of repair based on knowledge of equipment, parts and present values.
• Present estimates and reach agreed upon price with repair facility, and confirm assessment of damages and costs; negotiate settlements with related parties as necessary.
• Research total cash value of vehicle and parts by gathering and analyzing current market information to reach a settlement for total losses.
• Take photographs of vehicle and physical damage to aid in the determination of liability and to substantiate findings; submit with completed reports and thorough documentation.
• Perform re-inspections and authorize supplemental repairs as necessary to ensure quality service and thorough restoration of damage.
• Maintain communication with clients throughout repair process; report initial evaluation and summary of damage, explain relevant procedures, respond to customer inquiries; provide complete, courteous and timely customer service.
• Keep abreast of current values of vehicles and parts, changes in the industry and in Company policies and procedures. Ensure ongoing adjudication of claims within company standards and industry best practices and regulations;
• Produce grammatically correct and clearly written correspondence including letters, memos, reports and claim file documentation;
• Complies with state and federal laws, Department of Insurance criteria, insurance carrier criteria and follows and enforces Aspire General Insurance/partner’s policies, procedure and work rules;
• Writes appraisals using licensed software;
• Regular and predictable punctuality and attendance;
• Other duties as necessary.
  
  

Requirements

QUALIFICATIONS AND SKILLS:

• Ten plus years’ experience in Property and Casualty insurance industry;
• College degree preferred:
• Must have a clear understanding of insurance industry practices, standards and terminology;
• Ten plus years of Auto vehicle estimating, all types of vehicle damage claims and repairs and total losses including the most complex repairs with little to no management oversight
• Will assist supervisor in the onboarding and assimilation of new team members
• Will assist supervisor on complex files including escalated complaints included resolving claims with the most difficult of shops
• Must be able to pass a background check with the anticipated goal of acquiring and maintaining a current Independent Adjuster License with the Department of Insurance;
• Must have a disciplined approach to all job-related activities;
• Must have a solid foundation of personal organization, sound decision making and analytical skills, strong interpersonal and customer service skills.
  
  

Inter-relationship Component

• Ability to develop excellent working relationships with staff, clients and shops
• Ability to communicate with others in an effective and friendly manner, one that is conducive to being a conscientious team member, fostering a spirit of good will, indicative of a professional environment and atmosphere;
• Ability to be a team player and work cohesively with other Company Partners and Companies staff to achieve company goals;
• Able to represent the company in a professional manner and contribute to the corporate image;
• Able to consistently provide excellent client service.
  
  

Working Conditions

• This is a non-exempt position which complies with alternative work schedule when applicable;
• This position may require mandatory overtime as deemed appropriate by management;
• The office is that of a highly technical company supporting a paperless environment;
• Travel may be required;
• Operating a company vehicle and maintaining a valid active CA drivers license
• Vision abilities to work at close range and with small print
  
  

Physical efforts required include typing, repetitive small motor activity, grasping, stooping; reaching, standing, lifting light objects under 10 pounds frequently and climbing occasionally (small step ladder to reach supplies).