Director of Program Support

Feel good about where you work and what you do!

We are Aspire Living & Learning, a non-profit human services agency making a meaningful difference in the lives of adults and children with autism and other disabilities.

Aspire Living & Learning is currently looking for a Director of Program Support. As a member of the Quality Department, the Director of Program Supports serves on the Senior Management Team and is responsible for the oversight of various quality assurance measures, supporting leadership regarding quality initiatives and compliance.

Schedule: M-F 8a-4p, some flexibility available

Salary: $65,000-$90,000 based on education and experience

The Director of Program Support is a leadership role supporting quality initiatives and overall support of adult and/or children services and home care/shared living programs. Below outlines key aspects of the roles and responsibilities this position will hold:

Programmatic Support and Oversight:

• Oversees the licensing and certification process including the application, preparation, site visit, and needed follow up
• Manages and provides support of the state identified program(s) ensuring systems' compliance
• Ensures adherence to organization-wide policies procedures as well as state and federal regulations, meeting licensing and certification standards
• Provides oversight of Quality Assurance (QA) and Quality Enhancement (QE) initiatives, executing identified goals
• Trains employees to licensing and certification standards as well as quality expectations
• Collect, compile and analyze trends across programs for overall agency reporting
• Conducts or oversees investigations, where applicable
• Perform any additional job responsibilities assigned by supervisors or team leaders to support the organization's smooth operation.

Leadership:

• Lead by example by supporting and implementing companywide initiatives, priorities and policies
• Foster a positive work environment while supporting a culture of teamwork, collaboration and communication
• Provide ongoing developmental supervision encouraging professional growth and ensuring employees are meeting programmatic requirements
• Provide direction and planned teaching to agency standards on matters regarding the effective, timely and consistent implementation of all policies and procedures
• Conduct training as required and assigned.

Communication and Relational Coordination:

• Cultivate a positive and productive workplace atmosphere to enhance team morale and productivity.
• Participate in and complete training sessions as delegated by management to enhance skills and knowledge relevant to the role.
• Communicate effectively with all internal and external parties, including Aspire employees, contracted providers, and local and state governmental oversight agencies
• Works collaboratively with members of the Senior Management Team as well as leadership from external agencies
• Acts as a liaison between Aspire and contracted agencies
• Work collaboratively with other departments, actively engaging in companywide meetings
• Accept reassignment as required

Qualifications:

• Bachelor's Degree preferred or equivalent combination of relevant experience and education
• Minimum of 5 years management experience overseeing group homes, shared living, educational settings, and/or day programs in an environment that provides services to people with intellectual and developmental disabilities
• One year of experience with certification and/or quality assurance preferred
• Excellent interpersonal, organizational and communication skills
• Excellent computer skills including the use of Microsoft Office/365, Electronic Health Record, and other agency platforms
• Excellence in the creation, development and implementation of systems
• Ability to travel frequently for work using personal vehicle
• Must have satisfactory background checks
• Valid driver's license and safe driving record

Working Conditions:

• Primary work is done within an office setting; however it is expected that the employee will visit program operations as required to fulfill their job duties.
• Some infrequent day and/or overnight travel possible.
• Some holiday work required to meet on call schedule as needed.
• Lift/carry up to 10 pounds; speaking; standing; sitting for long periods of time; reaching; bending; walking; reaching with arms and hands, balancing; using fingers to handle or feel. Vision abilities required by this job include close vision.
• This position requires the routine use of standard office equipment such as computers, phones, copiers, fax machines, audio/visual equipment, etc.
• Reasonable accommodation can be made to enable qualified people with disabilities to perform the described essential functions of this position.

Employees at Aspire enjoy working with a collaborative and dedicated team that values a culture of belonging and care. We take pride in offering a comprehensive benefits package to eligible employees, including:

• Comprehensive Health, Dental, & Vision Insurance - Choose from multiple medical plans, with vision coverage included at no extra cost.
• Flexible Spending Accounts (FSA) and Health Saving Account (HSA) options - Use pre-tax dollars for medical and dependent care expenses.
• Lifestyle Spending Accounts with JOON - Monthly funds for wellness, fitness, commuting, childcare, pet care, and more.
• 403(b) Retirement Plan with Employer Match - A 100% match on contributions up to 2% of your salary.
• Generous Paid Time Off - Paid sick, personal, and vacation days, plus holidays.
• Professional Growth Opportunities - Access to training, leadership and management courses, mentorship, and career advancement.
• Employer-Paid Life & Disability Insurance, Employee Assistance Program (EAP), Telehealth Services and more!

If you want to join us in making a difference and positively impact the lives of others while charting your own path of development, then we at the Aspire team would love to hear from you.

Aspire Living & Learning believes it must play an active role in creating a community of employees that is diverse, inclusive and equitable. Our work benefits greatly from the contributions of people of color, people from working class backgrounds, women, LGBTQ people, and individuals with disabilities. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.