What are the responsibilities and job description for the Patient Acquisition Specialist position at Aspire Rejuvenation Clinic?
About Aspire Rejuvenation Clinic
We are expanding to Dallas/Fort Worth in Summer 2025!
Aspire Rejuvenation Clinic is a premier health and wellness center specializing in hormone replacement therapy, regenerative cellular therapies, peptides, and medical weight loss treatments. Our mission is to help patients optimize their health, vitality, and well-being through cutting-edge medical solutions.
Position Overview
We are looking for a Patient Acquisition Specialist to manage incoming inquiries, engage with potential patients, and guide them through the onboarding process. This role is essential in converting leads into new patients by providing clear, informative consultations (without medical advice) and ensuring a smooth transition into treatment. The ideal candidate is self-motivated, tech-savvy, and thrives in a collaborative environment.
Responsibilities
- Guide new patients through the onboarding process, ensuring all necessary forms and requirements are completed.
- Monitor and respond to live chat questions on the website.
- Collect and organize leads from contact forms using HubSpot (proficiency is a plus)
- Maintain accurate documentation per medical and regulatory guidelines.
- Follow up with potential patients to educate them on clinic services and treatment options.
- Conduct 15-20 minute consultations with prospective patients to assess needs and answer questions.
- Maintain accurate records of patient interactions and lead conversions in HubSpot.
- Collaborate with the team to ensure a seamless handoff from lead to active patient.
- Demonstrate professionalism, a sense of urgency, and self-motivation to achieve the required metrics.
- Provide excellent customer service and build strong relationships with prospective and current patients
Compensation Structure
- Commission-based pay – earnings are directly tied to the number of new patients converted per week.
- Uncapped earning potential – the more you convert, the more you earn!
- Performance bonuses available for top performers.
Qualifications
- High school diploma or GED preferred.
- Healthcare industry and patient care experience preferred.
- Ability to communicate information and ideas efficiently and accurately.
- Ability to multitask and adapt to a fast-paced environment.
- Experience in sales, patient coordination, or customer service (preferably in a medical or wellness setting).
- Proficiency in HubSpot or similar CRM software is a plus.
- Strong communication skills and the ability to build trust with potential patients.
- Ability to explain complex medical services in a clear and engaging way without giving medical advice.
- Self-motivated, goal-oriented, and able to work both independently and as part of a team.
- Highly organized with attention to detail.
What We Offer
- Competitive commission based salary.
- 401(k) retirement plan with employer contributions.
- Paid time off (PTO) and holidays.
- Career growth opportunities in a rapidly expanding company.
- Employee discounts on clinic services.
- A fast-paced, high-reward environment with a supportive team.
If you’re passionate about helping people improve their well-being and have a talent for patient engagement, we’d love to hear from you!
