What are the responsibilities and job description for the Account Manager for Existing Customers position at Aspire Technologies Inc?
Headquartered in Orlando, Florida, Aspire Technologies, Inc., is a privately held software company with over 30 years of experience in developing a sales force automation product, QuoteWerks, that integrates with leading contact management and accounting applications.
Only local candidates need apply. The position is in Orlando, FL. Telecommuting/WFH is not an option. We work in a highly organic and dynamic environment collaborating with our co-workers requiring us to be in the same office.
This is a salaried position with no quotas or cold calling.
Your specific responsibilities include:
- Answer all basic product, feature, and account questions from existing customers
- Maintain strong, long lasting customer relationships
- Ensure customers' needs are understood and satisfied
- Create renewal quotes and more detailed proposals
- Interact with our reseller/partner channel
- Provide product demonstrations
- Client retention and follow ups (emails and calls)
- Meet monthly outbound call requirements
- Handle Inbound calls and emails
- Work on various one-off outbound call campaigns as assigned
- Continuously improve knowledge of QuoteWerks products
- Actively work on knowledge of sales procedures and customer service skill set
- Other responsibilities as assigned
General Position Requirements:
- 2-3 years of customer service-focused office experience (technology and CRM experience strongly preferred)
- 2-3 years B2B sales experience (software experience is a plus)
- Experience managing customer or client accounts
- Comfortable making outbound phone calls
- Strong verbal and written communication skills
- Excellent organizational and time management skills
- Positive and outgoing disposition
- College degree not required, but preferred
We are looking for people who are quick adapters to technology and have experience serving businesses by phone and email communications.
We offer:
- Competitive Salary
- Medical/Dental benefits
- 401(k) with company matching
- Paid time off and company holidays
- Quarterly performance bonus opportunities
If you believe you are a match, please visit our website to learn more about us www.QuoteWerks.com. We are hiring immediately.
ASPIRE TECHNOLOGIES, INC. IS AN EQUAL OPPORTUNITY EMPLOYER. YOUR RESUME AND INFORMATION WILL BE KEPT COMPLETELY CONFIDENTIAL. CANDIDATES MUST SUCCESSFULLY PASS A COMPLETE BACKGROUND CHECK PRIOR TO HIRE AND MUST HAVE A VALID DRIVERS LICENSE.
Salary : $50,000
